At a Glance
- Tasks: Coordinate technical documentation and support teams to ensure clear communication.
- Company: Join Darktrace, a global leader in AI cybersecurity with a vibrant culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Other info: Hybrid role with great career growth opportunities and a supportive team.
- Why this job: Make an impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 28000 - 35000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.
As a Product Content Executive, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed. Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately. This is a hybrid entry-level role, with compulsory attendance of 2 days a week in the Cambridge office.
What you'll be doing:
- Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
- Maintaining approved technical answers in a centralized database as product functionality evolves.
- Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
- Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
- Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
- Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging.
- A proactive and self-motivated approach, with the ability to work both independently and collaboratively.
- Strong organisation, prioritisation, and attention to detail.
- Confidence managing and coordinating requests across multiple stakeholders and teams.
- Curiosity and confidence to engage with technical experts and ask the right questions.
- Ability to tailor communication for a range of audiences, from engineers to end-users.
Nice to have:
- Experience in project coordination or process management.
- Exposure to technical documentation, knowledge management, or SaaS/product environments.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Product Content Executive employer: Darktrace
Darktrace is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Product Content Executive role based in Cambridge. With a strong emphasis on employee growth, Darktrace offers comprehensive benefits including private medical insurance, generous holiday allowances, and a supportive environment that encourages collaboration and learning. The company's commitment to cutting-edge technology and proactive cybersecurity solutions ensures that employees are at the forefront of industry advancements, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Content Executive
✨Get Involved in the Cybersecurity Community
Dive into local and online cybersecurity meetups or forums. Engage with communities on platforms like Reddit or Discord, which often have dedicated channels for job opportunities and entry-level tips. Making yourself visible here can open doors we didn't even know existed!
✨Show Off Those Skills
Set up a GitHub profile where you can showcase any projects or contributions you’ve made, even if they’re just personal experiments. Potential employers love to see our work in action, and this is a great way to catch the eye of companies like Darktrace while we’re still building our experience.
✨Leverage Online Courses & Certifications
Consider taking some recognised cybersecurity certifications, like CompTIA Security+ or Certified Ethical Hacker. These badges give us an edge and show our commitment to the field. Plus, many courses have job boards and networking opportunities that can lead to our first gig!
✨Apply Early and Often
Entry-level roles in cybersecurity can fill up quickly, so keep an eye on our website for open positions at Darktrace. We should be ready to apply as soon as we see a role pop up. Tailor our applications to highlight relevant skills like problem-solving and attention to detail – these can set us apart!
We think you need these skills to ace Product Content Executive
Some tips for your application 🫡
Show off your technical skills:In the cybersecurity field, we love to see your technical know-how right from the get-go. Include any relevant coursework, certifications (like CompTIA Security+ or CEH), and tools you're familiar with. If you've dabbled in security protocols or have any hands-on experience with firewalls or threat analysis, make sure to highlight that!
Demonstrate your passion for cybersecurity:A cover letter is your chance to show your enthusiasm for cybersecurity—don’t hold back! Talk about why you’re excited about this career path, any personal projects you've been involved with, or security challenges you’ve taken on. It’s all about showing Darktrace that you’re eager to learn and contribute.
Include relevant extracurricular activities:In entry-level applications, we appreciate seeing how you’ve engaged with the cybersecurity community. Mention any clubs, competitions (like Capture The Flag), or volunteer work related to cybersecurity. This will give us insight into your dedication to growing your skills beyond academic learning!
Keep it concise and tailored:We get it—writing about yourself can be tough. But for entry-level roles like Product Content Executive at Darktrace, we're looking for clarity and focus. Tailor your CV and application materials to highlight only what matters for this role. Avoid fluff and get straight to your strengths in the context of cybersecurity!
How to prepare for a job interview at Darktrace
✨Know Your Cybersecurity Basics
Make sure you’re clued up on the essential concepts of cybersecurity, like encryption, firewalls, and malware. For an entry-level role like Product Content Executive at Darktrace, they might ask you practical questions to test your understanding of these topics, so brush up on the basics and maybe even run through some scenarios.
✨Familiarise Yourself with Tools
You’ll likely be working with various cybersecurity tools and platforms, so get comfortable with common ones like Wireshark and Metasploit. Mention any hands-on experience you have with these tools during your interview, as it shows you’ve taken the initiative to learn and apply your knowledge, which is key for an entry-level position.
✨Show Your Passion for Learning
Since this is an entry-level position, employers at Darktrace will want to see your eagerness to learn. Prepare to discuss any certifications or online courses you've completed, as well as how you stay updated on the latest threats and trends in cybersecurity. This demonstrates your commitment to growing in the field.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. These might include how you'd respond to a phishing attempt or securing a network. Think through a few examples beforehand, so you can showcase your problem-solving skills and thought process, which are critical in cybersecurity.
