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- Tasks: Drive operational excellence and support partnerships across EMEA and APJ.
- Company: Join Darktrace, a global leader in AI cybersecurity protecting 10,000+ organisations.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Why this job: Be part of an innovative team making a real impact in cybersecurity.
- Qualifications: Experience in partner or sales operations with strong CRM skills required.
- Other info: Work from our London or Cambridge office, with flexible attendance.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Partner Operations Manager role at Darktrace
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. For more information, visit darktrace.com.
Job Description
As a Partner Operations Manager for our rapidly-growing Partner business, you will play a pivotal role in driving operational excellence and empowering our Partners and Channel Managers. You will be supporting Channel, Cloud Marketplace, and Systems Integrators partnerships across EMEA and APJ. This role requires a hands-on, problem-solving mindset and the ability to adapt quickly to change while supporting functions like onboarding, deal registration support, marketplace operations, data integrity, and escalations. If you’re innovative, thrive in a dynamic environment, and are eager to make an impact, we want you on our team!
This role is based out of our London or Cambridge office, with expected attendance of 2 days a week.
What Will I Be Doing?
- Supporting deal registration, pipeline management, and CPQ workflows
- Overseeing AWS/Microsoft Marketplace operations, including co-sell/partner-led pipeline sharing and executing private offers
- Developing and implementing efficient onboarding/offboarding procedures for Partners and Channel Managers
- Maintaining accurate data across CRM and PRM systems through regular audits and updates
- Managing and prioritizing Partner support cases, ensuring timely resolution and identifying areas for improvement
What Experience Do I Need?
- Proven experience in partner operations, sales operations, marketplace operations, or a similar role in a fast-paced environment.
- Expertise with CRM tools (e.g., Salesforce), partner management platforms (e.g., Tackle, PRM systems).
- Strong organizational and analytical skills, with the ability to simplify and optimize complex workflows.
- A proactive, detail-oriented mindset with the ability to manage multiple priorities simultaneously.
- A collaborative approach and willingness to work cross-functionally to drive results.
Benefits
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme
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Partner Operations Manager employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Operations Manager
✨Tip Number 1
Familiarise yourself with Darktrace's AI technology and its applications in cybersecurity. Understanding their products and how they operate will not only help you during interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Darktrace on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges faced in the Partner Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience with CRM tools and partner management platforms in detail. Be ready to share specific examples of how you've optimised workflows or improved operational efficiency in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully managed multiple priorities or resolved complex issues. This will highlight your hands-on approach, which is crucial for the role.
We think you need these skills to ace Partner Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in partner operations, sales operations, or marketplace operations. Use specific examples that demonstrate your problem-solving skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Darktrace. Mention how your skills align with their needs, particularly in supporting partnerships and managing operational excellence.
Highlight Relevant Tools Experience: If you have experience with CRM tools like Salesforce or partner management platforms, be sure to mention this in your application. Highlight any specific achievements or projects where you used these tools effectively.
Showcase Your Analytical Skills: In your application, provide examples of how you've used your organizational and analytical skills to simplify complex workflows. This will demonstrate your capability to thrive in a fast-paced environment like Darktrace.
How to prepare for a job interview at Darktrace
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Partner Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, such as deal registration and marketplace operations, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Problem-Solving Skills
Since the role requires a hands-on, problem-solving mindset, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with Relevant Tools
The job mentions expertise with CRM tools like Salesforce and partner management platforms. Brush up on these tools and be prepared to discuss your experience with them, including any specific projects or achievements that highlight your proficiency.
✨Demonstrate a Collaborative Mindset
This role involves working cross-functionally, so be ready to share examples of how you've successfully collaborated with different teams in the past. Highlight your ability to communicate effectively and drive results through teamwork.