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- Tasks: Lead a team to enhance customer success and drive retention strategies.
- Company: Join Darktrace, a global leader in AI cybersecurity with a dynamic culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Why this job: Make a real impact in cybersecurity while mentoring a high-performing team.
- Qualifications: Proven leadership in Customer Success and strategic account management required.
- Other info: Hybrid role with excellent career growth opportunities in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit .
What will I be doing:
Darktrace is currently expanding its Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.
In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.
Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.
Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities.
This role is hybrid based out of our London office, attending a minimum of 3 days a week.
You may also need to travel, nationally and regionally, to visit clients.
The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts.
The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers\’ evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.
The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.
What experience do I need:
It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets.
You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly.
Benefits we offer:
#LI-Hybrid
Customer Success Manager employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Manager, Customer Success role.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've improved customer retention and driven success in previous roles. Use real examples to demonstrate your strategic thinking and leadership abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. We recommend checking out our website for openings at Darktrace. Tailor your approach to show why you’re the perfect fit for their culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an asset to their team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Customer Success role. Highlight your experience in customer success and strategic account management, showing how you can lead a team and improve retention.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive results. Use metrics to back up your claims, like improvements in customer retention or successful projects you've led.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer success and how you foster collaboration within teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Darktrace
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like churn rate and Net Revenue Retention. Be ready to discuss how you've used these metrics in your previous roles to drive retention and expansion. This shows you understand the core of the role and can hit the ground running.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially in mentoring high-performing teams. Think of specific examples where you've fostered a culture of ownership and accountability. This will demonstrate your capability to lead the Key Account Customer Success Managers effectively.
✨Articulate Value Clearly
Practice explaining the business and security value of products to both technical and non-technical audiences. Use relatable examples from your past experiences to illustrate your points. This will highlight your communication skills and ability to connect with diverse stakeholders.
✨Collaborate Across Functions
Be prepared to discuss how you've successfully collaborated with cross-functional teams in the past. Share specific instances where your influence helped evolve customer success strategies. This will show that you can work well with Sales, Support, Product, and Engineering teams to create a unified customer experience.
