Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Darktrace is looking for a Salesforce Functional Consultant to help shape and deliver scalable Salesforce solutions across our business.Combining strong business analysis skills with Salesforce platform expertise, you'll work across business and technical teams to understand problems, define outcomes and translate business needs into effective solutions.You'll lead discovery, challenge demand constructively and help determine whether the right solution is Salesforce configuration, integration, custom development or business process change. Key Duties & ResponsibilitiesLead discovery workshops, stakeholder interviews and process-mapping sessions to understand business problems, outcomes and user needs.Analyse current and future-state processes, identifying business rules, data requirements, dependencies and cross-functional impacts.Translate business outcomes into prioritised epics, features and implementation-ready user stories with clear acceptance criteria.Partner with Product Owners to assess the value, priority and readiness of Salesforce demand and support backlog refinement and planning.Work with Architects, Administrators and Developers to support estimation by clarifying scope, assumptions, dependencies, risks and complexity.Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first and maintainable solutions.Develop functional solution options spanning process, data, security, automation, reporting, integrations and user experience.Configure or prototype declarative Salesforce solutions, including objects, fields, flows, validation rules, approvals, reports, dashboards and page layouts.Support testing and UAT, defect triage, release readiness and adoption activities.Identify opportunities to simplify processes, improve data quality and make better use of existing Salesforce capabilities.Build knowledge of adjacent CRM, revenue and marketing platforms to support change across our wider go-to-market technology landscape.Qualifications & ExperienceProven experience delivering Salesforce-enabled change, working beyond requirements capture into functional solution design.Experience with Sales Cloud, Service Cloud, Revenue Cloud or CPQ, ideally supporting quote-to-cash or customer lifecycle processes.Strong business analysis capability, including workshop facilitation, process modelling, gap analysis, requirements elicitation, user stories and acceptance criteria.Good working knowledge of the Salesforce platform, including data models, security and sharing, declarative automation, reporting and user experience configuration.Experience assessing solution options and articulating the trade-offs between configuration, integration, custom development and business process change.Experience supporting demand assessment and estimation by defining scope, assumptions, dependencies, risks and solution complexity.Experience working cross-functionally with Product Owners, Solution Architects, Salesforce Administrators, Developers, Test, Data and Integration teams.Comfortable operating in a fast-moving Agile environment and adapting as business needs evolve.Nice to HaveUnderstanding of APIs, enterprise integration patterns, identity, data migration or data governance.Experience supporting Salesforce release planning, change adoption and operational readiness within a SaaS or technology organisation.Salesforce certifications such as Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant or another relevant consultant credential.Experience with project management, engineering or reporting tools such as Asana, Jira, GitHub or Power BI. Benefits:23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,Additional day off for your birthday,Private medical insurance which covers you, your cohabiting partner and children,Life insurance of 4 times your base salary,Salary sacrifice pension scheme,Enhanced family leave,Confidential Employee Assistance Program,Cycle to work scheme. As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.SummaryLocation: London Office, United KingdomType: Full time
Functional Consultant - Salesforce in London employer: Darktrace
Darktrace is an exceptional employer that champions innovation and collaboration in the fast-paced world of AI cybersecurity. With a hybrid work model based in London, employees enjoy a supportive culture that prioritises professional growth, offering extensive benefits such as private medical insurance, enhanced family leave, and generous holiday allowances. Joining Darktrace means being part of a pioneering team dedicated to safeguarding organisations while fostering a dynamic environment where your contributions truly matter.
