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- Tasks: Manage key accounts, drive customer success, and identify upsell opportunities.
- Company: Join Darktrace, a global leader in AI cybersecurity.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Why this job: Be at the forefront of cybersecurity innovation and make a real impact.
- Qualifications: 5 years in customer success or related fields; strong communication skills required.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.
In the Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
Responsibilities
- Manage a portfolio of 10-15 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
- Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
- Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
- Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
- Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
- Analyze customer engagement levels to assess risk and execute action plans to progress account health.
- Manage customer escalations to resolution, leveraging cross-functional teams within the business.
- Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.
Qualifications
- Typically requires a minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
- Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
- Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
- Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
- Fluency in French is preferred but not essential.
Benefits
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme
Customer Success Manager - Key Accounts in London employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Key Accounts in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Darktrace on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Darktrace’s products and recent innovations. Being able to discuss their AI solutions confidently will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your customer success skills! Think of specific examples where you’ve driven renewals or upsells in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Darktrace team!
We think you need these skills to ace Customer Success Manager - Key Accounts in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing accounts and driving customer satisfaction, as well as any relevant skills in cybersecurity and AI.
Showcase Your Communication Skills: Since you'll be dealing with senior business professionals, it's crucial to demonstrate your strong communication and presentation skills. Use clear, concise language and provide examples of how you've effectively communicated complex ideas in the past.
Highlight Relevant Experience: Don’t forget to mention your experience in Customer Success, Project Management, or similar roles. If you have a background in enterprise networking technology or cybersecurity, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Darktrace!
How to prepare for a job interview at Darktrace
✨Know Your Stuff
Make sure you brush up on your knowledge of cybersecurity and AI. Darktrace is all about cutting-edge tech, so being able to discuss their platform and how it protects organisations will show that you're genuinely interested and prepared.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've driven customer satisfaction and retention. Highlight specific instances where you identified upsell opportunities or resolved escalations effectively, as this role is all about managing key accounts.
✨Practice Your Presentation Skills
Since you'll be presenting to senior executives, practice articulating complex ideas clearly and confidently. You might even want to simulate a business review or health check presentation to get comfortable with the format.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their challenges and successes. This not only shows your interest but also helps you understand how you can contribute to their goals.