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- Tasks: Drive customer retention and manage contract renewals in a fast-paced environment.
- Company: Join Darktrace, a global leader in AI cybersecurity with a collaborative culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Why this job: Make a real impact in cybersecurity while developing your career in a dynamic team.
- Qualifications: Strong communication skills and a commercial mindset; previous renewals experience not required.
- Other info: Hybrid work model with excellent growth opportunities in a thriving tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world.
The Renewals Manager role focuses on driving customer retention and ensuring timely renewals. As a commercial Renewals Manager you will be responsible for the delivery of renewing contracts up to $50k ACV across EMEA, in a fast-paced environment. You will work as part of a close and collaborative team of Renewals Managers and Directors, reporting directly to Martha Gray.
This position is on a hybrid basis with three days a week in the London or Cambridge office. Those in Cambridge would be required to work from London at least once a week.
What will I be doing
- Understanding the Renewal Playbook: Learn the full renewal process, including qualifying, validating, and forecasting renewals.
- Customer Engagement: Prepare and lead introduction meetings, discovery sessions, and value mapping exercises.
- Commercial Strategy: Manage pricing, timelines, and legal hurdles for renewals.
- Collaboration: Work closely with Customer Success Managers, Sales Directors, and Channel Managers.
- Forecasting and Reporting: Participate in weekly cadence calls and provide accurate renewal forecasts.
- Best Practices: Apply strategies for direct and indirect renewals, and leverage partner relationships.
What experience do I need
- Candidates will likely be in a customer facing role and seeking the opportunity to further their career in a Renewals environment.
- Previous Renewals experience isn't necessary, although a commercial mindset and understanding of deal cycles would be useful along with an understanding of the cyber environment.
- At interview we will be looking for candidates to demonstrate:
- Strong communication and negotiation skills
- Ability to analyse account history and identify upsell opportunities
- Familiarity with frameworks such as MEDDPICC for risk assessment
- Strategic thinking to align renewal proposals with wider customer priorities
- The ability to work effectively across teams to meet goals and customer needs
- Commercial acumen and a drive to succeed
- Ability to succeed in a target driven environment
- Previous experience with Salesforce would be a benefit but isn’t essential
Benefits
- 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme
Commercial Renewals Manager in London employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Renewals Manager in London
✨Tip Number 1
Get to know the company inside out! Research Darktrace's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself and your experience that highlights your customer-facing skills and commercial mindset. This will help you make a strong first impression during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Commercial Renewals Manager in London
Some tips for your application 🫡
Know the Renewal Playbook: Before you start your application, make sure you understand the renewal process. Familiarise yourself with the key elements like qualifying and forecasting renewals. This will help you tailor your application to show that you’re ready to hit the ground running!
Show Off Your Communication Skills: As a Renewals Manager, strong communication is key. In your written application, highlight any experiences where you've successfully engaged with customers or led meetings. We want to see how you can connect with clients and drive retention!
Demonstrate Your Commercial Mindset: Even if you don’t have direct renewals experience, showcase your understanding of deal cycles and commercial strategies. Use examples from past roles to illustrate your strategic thinking and how you’ve aligned proposals with customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Darktrace!
How to prepare for a job interview at Darktrace
✨Master the Renewal Playbook
Before your interview, make sure you understand the full renewal process. Familiarise yourself with key terms like qualifying, validating, and forecasting renewals. This knowledge will show that you're proactive and ready to hit the ground running.
✨Engage Like a Pro
Prepare to discuss how you would lead introduction meetings and discovery sessions. Think of examples where you've successfully engaged customers in the past. This will demonstrate your strong communication skills and ability to build relationships.
✨Show Your Commercial Savvy
Brush up on your understanding of pricing strategies and legal hurdles related to renewals. Be ready to discuss how you would manage these aspects effectively. This will highlight your commercial mindset and strategic thinking.
✨Collaboration is Key
Think about how you've worked across teams in previous roles. Be prepared to share specific examples of how you collaborated with others to achieve goals. This will showcase your ability to work effectively in a team-oriented environment.
