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For Companies At a Glance
- Tasks: Support IT operations, manage service tickets, and produce insightful reports.
- Company: Join Darktrace, a global leader in AI-driven cybersecurity solutions.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Experience in IT operations and strong communication skills are essential.
- Other info: Work in the Cambridge office at least 3 days a week.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Apply for the IT Operations Administrator role at Darktrace.
Darktrace is a global leader in AI for cybersecurity. The IT Operations Administrator plays a critical role in supporting the daily operations of the IT department, streamlining service tickets, maintaining accurate documentation, and producing reports to support decision-making and continuous improvement across IT services.
To learn more, visit http://www.darktrace.com.
Responsibilities
- Develop, maintain, and update IT operational documentation such as standard operating procedures (SOPs), runbooks, and configuration records; ensure documentation is standardised, accessible, and compliant with relevant requirements.
- Collaborate with technical teams to capture institutional knowledge and conduct periodic reviews to ensure documentation remains accurate and relevant.
- Contribute to report writing and dashboard analytics to support data-driven decision-making across the organisation.
- Generate regular and ad-hoc reports on system performance, incident trends, and service metrics.
- Analyse ticket data to identify recurring issues and recommend process improvements to IT leadership.
- Ticket orchestration and service management; act as a liaison between technical teams to facilitate effective communication.
Please note you will be required to be in the Cambridge office for a minimum of 3 days per week.
Qualifications
- Proven experience in IT operations, service desk, or systems administration.
- Strong proficiency with documentation tools such as SharePoint and familiarity with ITSM platforms like Freshservice.
- Excellent written and verbal communication skills; analytical mindset and attention to detail.
- An ITIL certification or equivalent knowledge is desirable.
Benefits
- 23 days\’ holiday plus all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance covering you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Computer and Network Security
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IT Operations Administrator employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Administrator
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like SharePoint and Freshservice. Having hands-on experience or even a basic understanding of these platforms can give you an edge during discussions.
✨Tip Number 2
Brush up on your ITIL knowledge, as it's desirable for this role. Consider taking a quick online course or reviewing key concepts to demonstrate your commitment to best practices in IT service management.
✨Tip Number 3
Prepare to discuss your previous experiences with documentation and reporting. Think of specific examples where you improved processes or contributed to team efficiency, as these will resonate well with the hiring team.
✨Tip Number 4
Since the role requires collaboration with technical teams, practice articulating your communication skills. Be ready to explain how you've successfully liaised between different departments in past roles to enhance service delivery.
We think you need these skills to ace IT Operations Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Operations Administrator position at Darktrace. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT operations, service desk, or systems administration. Be specific about your familiarity with documentation tools like SharePoint and ITSM platforms such as Freshservice.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Tailor Your Application: Customise your CV and cover letter to align with the job requirements. Mention your analytical mindset and attention to detail, and if you have an ITIL certification or equivalent knowledge, be sure to include that as well.
How to prepare for a job interview at Darktrace
✨Know Your Documentation Tools
Familiarise yourself with documentation tools like SharePoint, as well as ITSM platforms such as Freshservice. Be prepared to discuss your experience with these tools and how you've used them to streamline processes in previous roles.
✨Showcase Your Analytical Skills
Since the role involves analysing ticket data and generating reports, be ready to demonstrate your analytical mindset. Bring examples of how you've identified recurring issues and suggested improvements in past positions.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Consider preparing a few examples of how you've successfully collaborated with technical teams in the past.
✨Understand ITIL Principles
While an ITIL certification is desirable, having a solid understanding of ITIL principles can set you apart. Brush up on key concepts and be ready to discuss how they apply to IT operations and service management.