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- Tasks: Manage customer success and drive platform adoption in a fast-paced environment.
- Company: Leading cybersecurity firm focused on innovation and customer satisfaction.
- Benefits: 23 days holiday, private medical insurance, and more perks.
- Why this job: Be part of a dynamic team making a real impact in AI cybersecurity.
- Qualifications: Strong communication skills and experience in customer relationship management.
- Other info: Hybrid role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A cybersecurity leader is seeking a Customer Success Manager for the Enterprise segment to ensure rapid time-to-value and sustained success throughout the contract lifecycle. You will manage a high-volume portfolio, driving adoption, retention, and growth of the platform. This hybrid role requires strong communication and relationship-building skills.
Benefits include:
- 23 days of holiday
- Private medical insurance
- And more.
Join a dynamic team to advocate for customer needs and contribute to product development.
Enterprise CSM — AI Cybersecurity Growth (Hybrid London) employer: Darktrace
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM — AI Cybersecurity Growth (Hybrid London)
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. We should also think about how our past experiences align with driving adoption and retention, as that’s key for this role.
✨Tip Number 3
Showcase our communication skills during the interview. Practice explaining complex concepts simply, as we’ll need to advocate for customer needs effectively in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Enterprise CSM — AI Cybersecurity Growth (Hybrid London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your communication and relationship-building skills, as these are key for driving adoption and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about cybersecurity and how you can contribute to our team. Share specific examples of how you've driven success in previous roles to show us what you bring to the table.
Showcase Your Achievements: Quantify your past successes! Whether it’s improving customer satisfaction scores or increasing platform adoption, we want to see how you've made an impact in your previous positions. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Darktrace
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in AI cybersecurity. Being able to discuss current issues and how they impact customer success will show that you're not just familiar with the field, but genuinely passionate about it.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific situations where your communication skills made a difference in customer satisfaction or retention. This is key for a Customer Success Manager!
✨Demonstrate Your Value-Driven Approach
Be ready to discuss how you can ensure rapid time-to-value for customers. Share strategies you've used to drive adoption and growth in previous roles, and be specific about the results you achieved. Numbers speak volumes!
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and product development. This shows that you're not only interested in the role but also in how you can contribute to the team's goals and advocate for customer needs.
