At a Glance
- Tasks: Coordinate technical documentation and support teams to ensure clear communication of product information.
- Company: Join Darktrace, a global leader in AI cybersecurity with a vibrant culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Other info: Hybrid role with great career growth opportunities and a supportive team.
- Why this job: Make an impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 55000 - 65000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed. Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately. This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you’ll be doing:
- Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
- Maintaining approved technical answers in a centralized database as product functionality evolves.
- Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
- Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
- Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
- Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging.
- A proactive and self-motivated approach, with the ability to work both independently and collaboratively.
- Strong organisation, prioritisation, and attention to detail.
- Confidence managing and coordinating requests across multiple stakeholders and teams.
- Curiosity and confidence to engage with technical experts and ask the right questions.
- Ability to tailor communication for a range of audiences, from engineers to end-users.
Nice to have:
- Experience in project coordination or process management.
- Exposure to technical documentation, knowledge management, or SaaS/product environments.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Product Content Manager in Cambridge employer: Darktrace
Darktrace is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to contribute to cutting-edge AI cybersecurity solutions. With a strong focus on employee well-being, the company provides generous benefits including private medical insurance, enhanced family leave, and a supportive culture that encourages professional growth and collaboration. Located in vibrant London or Cambridge, employees enjoy a hybrid work model that fosters flexibility while being part of a global team dedicated to staying ahead of the evolving threat landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Product Content Manager in Cambridge
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Darktrace, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Darktrace
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Darktrace. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Product Content Manager in Cambridge
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Darktrace insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Darktrace that you’re committed to staying ahead in the game.
How to prepare for a job interview at Darktrace
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Darktrace to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Darktrace.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
