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- Tasks: Support sales and customer success teams, ensuring client needs are met post-sales.
- Company: Join Darktrace, a leader in cutting-edge cyber security solutions.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Why this job: Accelerate your career with extensive training and become a trusted advisor to clients.
- Qualifications: Technical background in solutions engineering with knowledge of cybersecurity and networking.
- Other info: Fluency in an additional European language is a plus but not required.
The predicted salary is between 36000 - 60000 £ per year.
Following the rapidly continued growth of our customer base, Darktrace is looking to add to our team of Solutions Engineers. These fast-paced, technical and customer-facing roles support our sales and customer success teams in ensuring customer needs are met. This particular vacancy sits within our post-sales strategic customer team, focusing on our larger clients as they approach the end of their contracts.
You will use your expertise to provide technical post-sales support to existing Darktrace Customers, partnering with Account Executives and Customer Success Managers to ensure we retain existing customers and support them towards adopting more of our products and services. This role offers accelerated career development and numerous opportunities for personal advancement. You’ll be provided with extensive training and support as you build upon your existing skills in this role.
You’ll be the go-to technical point of contact between clients, partners and internal teams here at Darktrace, providing your passion and expertise on our cutting-edge cyber security solutions to become a trusted advisor to our clients. Your technical excellence will be highly valued as you meet client and internal team needs, ultimately leading to increased revenue and client satisfaction.
You will also be:
- Helping Darktrace customers to realize the maximum value from their existing Darktrace products and services, as well as identifying where they can benefit from additional Darktrace offerings.
- Working with a wide variety of customer stakeholders to address their needs, from technical teams to C-level Executives.
- Designing and building custom client integrations and defining solution architectures.
We welcome applications from candidates that come from a technical background with extensive solutions engineer experience in pre-sales/post-sales engagements. Ideally, you’ll have an avid interest in cybersecurity with a strong knowledge of network and security devices/systems (e.g., Cisco, Juniper, Firewalls, IDA, IPS, SIEM as well as knowledge of TCP/IP and common networking protocols).
You’ll also likely have:
- Excellent interpersonal skills (written and verbally) and the ability to share complex technical information in a compelling way.
- Strong knowledge in both on-premise and cloud networking.
- Strong problem-solving skills and a client-oriented mindset.
- Fluency in an additional European language is desirable but not essential.
Benefits we offer:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner, and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Strategic Solutions Engineer - Post Sales London employer: Darktrace Ltd
Contact Detail:
Darktrace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Solutions Engineer - Post Sales London
✨Tip Number 1
Familiarise yourself with Darktrace's products and services. Understanding their cybersecurity solutions will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current employees or industry professionals who have experience in post-sales roles. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully supported clients in previous roles. Highlighting your problem-solving skills and client-oriented mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and networking. Being knowledgeable about current challenges and innovations in the field will position you as a well-informed candidate who can add value to Darktrace.
We think you need these skills to ace Strategic Solutions Engineer - Post Sales London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and solutions engineering. Emphasise your familiarity with cybersecurity concepts and any specific technologies mentioned in the job description, such as Cisco or SIEM.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cybersecurity and how your skills align with the role. Mention your experience in post-sales engagements and your ability to communicate complex technical information effectively.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and client-oriented mindset. Highlight situations where you successfully addressed customer needs or improved client satisfaction.
Highlight Interpersonal Skills: Since this role involves working with various stakeholders, emphasise your excellent interpersonal skills. Include examples of how you've effectively communicated with both technical teams and C-level executives in previous roles.
How to prepare for a job interview at Darktrace Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and experience with cybersecurity solutions during the interview. Be prepared to discuss specific technologies you've worked with, such as firewalls or SIEM systems, and how they relate to Darktrace's offerings.
✨Demonstrate Your Interpersonal Skills
Since this role involves working closely with clients and internal teams, it's crucial to showcase your excellent communication skills. Practice explaining complex technical concepts in a simple and engaging manner, as you may need to present to both technical teams and C-level executives.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully addressed client needs or overcame technical challenges, and be ready to share these stories.
✨Research Darktrace and Its Products
Familiarise yourself with Darktrace's product offerings and recent developments in the cybersecurity field. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
