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For Companies At a Glance
- Tasks: Support sales and customer success teams, ensuring client needs are met post-contract.
- Company: Join Darktrace, a leader in cutting-edge cybersecurity solutions.
- Benefits: Enjoy 23 days holiday, private medical insurance, and enhanced family leave.
- Why this job: Accelerate your career with extensive training and become a trusted advisor to clients.
- Qualifications: Technical background in solutions engineering with knowledge of cybersecurity and networking.
- Other info: Fluency in a European language is a plus; hybrid work model available.
The predicted salary is between 36000 - 60000 £ per year.
What will I be doing:
Following the rapidly continued growth of our customer base, Darktrace is looking to add to our team of Solutions Engineers. These fast-paced, technical and customer-facing roles support our sales and customer success teams in ensuring customer needs are met. This particular vacancy sits within our post-sales strategic customer team, focusing on our larger clients as they approach the end of their contracts.
You will use your expertise to provide technical post-sales support to existing Darktrace Customers, partnering with Account Executives and Customer Success Managers to ensure we retain existing customers and support them towards adopting more of our products and services. This role offers accelerated career development and numerous opportunities for personal advancement. You’ll be provided with extensive training and support as you build upon your existing skills in this role.
You’ll be the go-to technical point of contact between clients, partners and internal teams here at Darktrace, providing your passion and expertise on our cutting-edge cyber security solutions to become a trusted advisor to our clients. Your technical excellence will be highly valued as you meet client and internal team needs, ultimately leading to increased revenue and client satisfaction. You will also be:
- Helping Darktrace customers to realize the maximum value from their existing Darktrace products and services, as well as identifying where they can benefit from additional Darktrace offerings. Working with a wide variety of customer stakeholders to address their needs, from technical teams to C-level Executives.
- Designing and building custom client integrations and defining solution architectures.
What experience do I need:
We welcome applications from candidates that come from a technical background with extensive solutions engineer experience in pre-sales/post-sales engagements.
Ideally, you’ll have an avid interest in cybersecurity with a strong knowledge of network and security devices/systems (e.g., Cisco, Juniper, Firewalls, IDA, IPS, SIEM as well as knowledge of TCP/IP and common networking protocols). You’ll also likely have:
- Excellent interpersonal skills (written and verbally) and the ability to share complex technical information in a compelling way.
- Strong knowledge in both on-premise and cloud networking.
- Strong problem-solving skills and a client-oriented mindset.
- Fluency in an additional European language is desirable but not essential.
Benefits we offer:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner, and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
#LI-Hybrid
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Solutions Engineer (Renewals) (Strategic) employer: Darktrace Ltd
Contact Detail:
Darktrace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (Renewals) (Strategic)
✨Tip Number 1
Familiarize yourself with Darktrace's products and services. Understanding the specific solutions we offer will help you articulate how you can support clients in maximizing their value from these offerings.
✨Tip Number 2
Leverage your technical background by preparing to discuss your experience with network and security devices. Be ready to share examples of how you've successfully engaged with clients in both pre-sales and post-sales scenarios.
✨Tip Number 3
Highlight your interpersonal skills during conversations. Being able to communicate complex technical information clearly and compellingly is crucial for this role, so practice explaining technical concepts in simple terms.
✨Tip Number 4
If you speak an additional European language, make sure to mention it! While it's not essential, it can set you apart from other candidates and show your ability to engage with a diverse client base.
We think you need these skills to ace Solutions Engineer (Renewals) (Strategic)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Solutions Engineer position at Darktrace. Tailor your application to highlight how your technical background and experience align with the needs of the role.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in solutions engineering, particularly in post-sales engagements. Mention specific projects or achievements that demonstrate your ability to support customer needs and drive satisfaction.
Showcase Technical Skills: Clearly outline your technical skills related to cybersecurity, networking devices, and systems. Use specific terminology from the job description, such as TCP/IP, firewalls, and SIEM, to demonstrate your expertise and familiarity with the industry.
Communicate Effectively: Since excellent interpersonal skills are crucial for this role, ensure your application reflects your ability to communicate complex technical information clearly. Use concise language and structure your documents well to make a strong impression.
How to prepare for a job interview at Darktrace Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in detail, especially your experience with cybersecurity and networking devices. Highlight specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Customer-Centric Mindset
Since this role focuses on post-sales support, emphasize your ability to understand and address customer needs. Share examples of how you've successfully retained clients or helped them maximize the value of a product.
✨Communicate Complex Information Clearly
Practice explaining technical concepts in a simple and engaging way. This will be crucial when interacting with various stakeholders, from technical teams to C-level executives.
✨Prepare for Problem-Solving Scenarios
Expect to encounter hypothetical scenarios during the interview that test your problem-solving skills. Think through potential challenges you might face in the role and how you would approach resolving them.
