Sales Operations Manager

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

As Darktrace continues to scale rapidly, we’re building a robust Revenue Operations (RevOps) team to drive cross-functional alignment and operational excellence, empowering Darktrace to achieve its ambitious growth goals. Revenue Operations (RevOps) is the strategic backbone that unifies sales, marketing, customer success, channel operations, and business intelligence. It focuses on streamlining processes across the entire customer lifecycle, ensuring every revenue-generating team is equipped with the tools, systems, and insights needed to drive growth and optimize outcomes. RevOps eliminates silos, enhances cross-team collaboration, and enables data-driven decision-making at every level of the organization.

This is a hybrid role working 2 days a week in our London office. As a Sales Operation Manager, you will be supporting an SVP for Sales, with their day-to-day operations, and reporting into the Director of Sales Operations on executing the overall strategy of the sales team. Your role will center on optimizing sales processes, managing pipeline and forecasting, and equipping sales teams with the tools and data they need to succeed. You’ll collaborate closely with sales leadership and cross-functional teams to ensure seamless operations and alignment with broader company goals.

Key responsibilities include:

• Managing sales pipeline, forecast accuracy, and territory planning.
• Delivering regular reporting and analysis on sales performance and KPIs.
• Partnering with marketing and business systems teams to ensure accurate data flow across platforms.
• Maintaining CRM data integrity and optimizing system functionality for sales team efficiency.
• Building strong business partnerships and managing stakeholder relationships to support sales initiatives.
• Aligning sales goals with company-wide objectives through cross-functional collaboration.
• Managing and overseeing the execution of territory models and account allocation across the sales team.
• Leading sales enablement efforts, including training programs and content development.

We’re looking for a seasoned Sales Operations professional with a strong background in driving efficiency, performance, and alignment across revenue-generating teams, ideally within a SaaS or B2B environment.

You’ll need:

• Solid experience in sales operations, revenue operations, or a closely related field.
• Proven success managing and optimizing CRM platforms such as Salesforce or HubSpot, including ensuring data integrity and system usability for sales teams.
• Hands-on experience with pipeline management, sales forecasting, and performance reporting, with a deep understanding of sales metrics and how to leverage them for strategic decision-making.
• Advanced Excel and data analysis skills, with the ability to translate complex data into actionable insights.
• Strong project management and process improvement capabilities, with a track record of driving operational efficiency.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across departments.
• Experience supporting sales enablement initiatives, including training programs and content development.
• Familiarity with sales compensation models, territory planning, and aligning sales goals with broader business objectives.

Benefits:

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave.
• Confidential Employee Assistance Program.
• Cycle to work scheme.