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- Tasks: Manage client relationships and drive customer satisfaction in a dynamic AI cybersecurity environment.
- Company: Leading AI cybersecurity firm with a focus on innovation and customer success.
- Benefits: Competitive health insurance, holiday pay, and a hybrid work model.
- Why this job: Join a cutting-edge industry and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a background in customer success are essential.
- Other info: Work in a collaborative team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading AI cybersecurity firm is looking for a Customer Success Manager to manage a portfolio of UK&I clients. You will drive customer adoption and satisfaction, ensuring renewals and upsells while working closely with cross-functional teams.
The ideal candidate will have strong communication skills, a background in customer success, and a passion for AI and cybersecurity.
This hybrid role requires at least 3 days in the London office, offering competitive benefits including health insurance and holiday pay.
Hybrid Customer Success Manager – Mid-Market/Commercial (UK&I) in London employer: Darktrace Ltd
Contact Detail:
Darktrace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Manager – Mid-Market/Commercial (UK&I) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects in AI and cybersecurity. We want to show that we’re not just interested in the role, but also passionate about what they do!
✨Tip Number 3
Practice your communication skills! Since this role is all about customer success, let’s make sure we can articulate our thoughts clearly and confidently during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Hybrid Customer Success Manager – Mid-Market/Commercial (UK&I) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your communication skills and any relevant experience in customer success, especially in AI or cybersecurity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for AI and cybersecurity, and explain why you’re excited about the opportunity to work with us at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and renewals. Numbers and metrics can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Darktrace Ltd
✨Know Your Stuff
Make sure you brush up on the basics of AI and cybersecurity. Familiarise yourself with the company's products and how they benefit clients. This will show your passion for the industry and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or drove customer satisfaction through clear dialogue.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you've managed client relationships before. Highlight your strategies for ensuring customer adoption and satisfaction, and be specific about how you’ve contributed to renewals and upsells in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
