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- Tasks: Drive customer success initiatives and collaborate with cross-functional teams to enhance customer value.
- Company: Join Darktrace, a leader in innovative digital solutions and customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer success while working with cutting-edge technology.
- Qualifications: Experience in program management and strong communication skills are essential.
- Other info: Dynamic role with opportunities to shape global customer success strategies.
The predicted salary is between 36000 - 60000 £ per year.
Darktrace is looking for an experienced program manager to support the development of Digital Customer Success initiatives. The position has a particular focus on proactively driving customer health measures and risk mitigation programs to ensure customer value realisation and business impact. The successful candidate will partner internally within the global Customer Experience organisation and with cross-functional teams, including GSA, Marketing, Product, CS, and Sales. They will drive alignment among internal stakeholders to achieve shared goals, enhance current programs, and project manage the rollout of new or updated customer success strategies.
The position will involve close collaboration across the Customer Experience organisation, cross-functional partners, and stakeholders to ensure broad alignment on lifecycle strategy, prioritisation of initiatives, and execution of project plans.
Responsibilities:- Maintain cross-functional stakeholder partnerships on relevant initiatives, ensuring alignment and coordination and building business cases for prioritisation of key cross-functional initiatives.
- Monitor performance of new and pilot initiatives and confirm future rollout and expansion plans.
- Conduct regular reviews of existing programs and processes, including performance against metrics targets, to identify opportunities for optimisation and expansion.
- Build relationships with senior business leaders across functions to facilitate collaboration and alignment.
- Prepare and deliver comprehensive, strategic recommendations aligned with business priorities and anchored on impact.
- Create, update and maintain internal materials on Digital CS programs for key stakeholder audiences.
- Develop and maintain a comprehensive understanding of the industry landscape and digital CS trends and technologies to inform the evolution of Darktrace’s programs.
The successful candidate will be passionate about driving customer success through innovation. They will be a natural relationship builder with excellent communication, program management, and strong collaboration skills. Candidates should be able to demonstrate previous experience of working cross-functionally in shaping and delivering programs globally and across multiple customer segments. The candidate should have experience designing programs with a data-driven approach, focused on outcomes, and be able to capture results in order to demonstrate program impact and guide iteration.
It is likely that candidates will have:
- B.A./B.S. degree or equivalent practical experience.
- Several years’ experience with a combination of program management, product management, operations, customer success, management consulting, business analysis, or customer marketing.
- Strong written and verbal communication skills allowing you to communicate complex topics clearly to a variety of audiences.
- Strong organisational skills and attention to detail.
- Cross-functional collaboration and influencing skills.
Digital Customer Lifecycle Program Manager in London employer: Darktrace Ltd
Contact Detail:
Darktrace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Lifecycle Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Darktrace. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Darktrace's Digital Customer Success initiatives and think about how your experience aligns with their goals. Show them you're not just another candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Darktrace team.
We think you need these skills to ace Digital Customer Lifecycle Program Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Lifecycle Program Manager role. Highlight your experience in program management and customer success, and show how your skills align with what we're looking for at Darktrace.
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, emphasise your cross-functional collaboration experience. Share specific examples of how you've built relationships and driven alignment among stakeholders in your previous roles.
Be Data-Driven: Demonstrate your ability to design programs with a data-driven approach. Include any metrics or outcomes from past initiatives that showcase your impact and how you’ve used data to guide decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Darktrace Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Be ready to discuss how you’ve used data to drive customer health measures in previous positions. This shows you understand the importance of outcomes and can contribute to Darktrace's goals.
✨Showcase Your Cross-Functional Experience
Prepare examples that highlight your experience working with various teams like Marketing, Sales, and Product Management. Discuss specific projects where you successfully aligned stakeholders and drove initiatives forward. This will demonstrate your ability to collaborate effectively across functions.
✨Be Ready to Discuss Innovation
Darktrace is looking for someone passionate about driving customer success through innovation. Think of examples where you’ve implemented new strategies or technologies that improved customer experiences. This will show your proactive approach and alignment with their vision.
✨Prepare Strategic Recommendations
Think about strategic recommendations you could propose based on your understanding of the industry landscape and digital customer success trends. Presenting well-thought-out ideas during the interview can set you apart and show your initiative in contributing to Darktrace’s future.
