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For Companies At a Glance
- Tasks: Manage customer portfolios, drive adoption, and ensure satisfaction with our AI cybersecurity solutions.
- Company: Join Darktrace, a global leader in AI for cybersecurity, protecting thousands of organisations.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be at the forefront of cybersecurity innovation and make a real impact on customer success.
- Qualifications: Passion for cybersecurity and AI, with strong communication and relationship-building skills.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
Job Description:
In the Customer Success Manager role, you will be managing a portfolio of customers in our UK&I Commercial segment. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a bi-annual quota. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers. This role is hybrid with minimum 3 days a week in our London office.
What will I be doing:
- Manage a large portfolio of existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
- Report to the Mid-Market and Commercial Manager of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
- Operate at scale, leveraging a one to many approach through the use of Gainsight and Salesforce.
- Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
- Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
- Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
- Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
- Analyze customer engagement levels to assess risk and execute action plans to progress.
Customer Success Manager (Mid-Market/Commercial) in London employer: Darktrace Ltd
Contact Detail:
Darktrace Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Mid-Market/Commercial) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Darktrace on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Darktrace's products and the cybersecurity landscape. Show us that you're not just passionate about customer success but also about the tech behind it!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've driven customer success in the past. Use specific examples that highlight your skills in upselling and renewals—this is what we want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager (Mid-Market/Commercial) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing customer portfolios and driving renewals, as well as any relevant skills in cybersecurity and AI. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer success and your understanding of the cybersecurity landscape. Let us know why you're excited about joining Darktrace and how you can contribute to our mission.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and revenue growth. Numbers speak volumes, so if you've increased retention rates or successfully upsold products, make sure we see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the Darktrace family!
How to prepare for a job interview at Darktrace Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of cybersecurity and AI. Familiarise yourself with Darktrace's products and how they help customers. Being able to discuss specific features and benefits will show your passion and understanding of the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships, driven renewals, or identified upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Questions
Have a list of thoughtful questions ready to ask during the interview. This could include inquiries about team dynamics, success metrics for the role, or how Darktrace measures customer satisfaction. It shows you're genuinely interested in the position and the company.
✨Practice Your Presentation Skills
Since you'll be presenting to clients, practice explaining complex concepts in simple terms. You might even want to prepare a mock presentation on a Darktrace solution. This will help you feel more confident and demonstrate your communication skills.
