As a Senior Technical Author, you will be an experienced practitioner within the Product Information team, creating high-quality technical materials to support our customers, partners, and the wider Darktrace community. You will combine hands‑on authorship with quality review and mentoring, while introducing technical communication best practices from across the industry. Working closely with Product Information leadership, you will support the development of our authors and contribute to the ongoing evolution of our documentation approach, helping to embed high standards in content design, information architecture, and user experience. You will be comfortable writing and reviewing content directly, while also being able to step back and assess documentation with an experienced eye. This is primarily a senior individual contributor role, with the potential to lead a small, high-performing team as the role evolves. This is a hybrid role with two set days a week in the Cambridge office.
- Research, write, and maintain high-quality technical documentation across a range of products, audiences, and technical domains.
- Review and evolve an established body of technical content to maintain and improve standards of quality, consistency, usability, and structure.
- Drive improvements to our documentation, introducing proven approaches to content structure, navigation, and information architecture.
- Apply technical communication industry standards, methodologies, and best practices to the content you produce and review.
- Act as a trusted source of technical communication expertise, providing guidance to colleagues and helping to raise documentation standards across the team.
- Support the development and improvement of technical and developer-focused documentation, including API and integration content where required.
- Collaborate with engineering teams and subject matter experts to ensure documentation remains accurate, relevant, and aligned with product development.
5+ years of experience creating and maintaining technical documentation for software, hardware, or other complex technical products. - Experience assessing and reviewing documentation across a large, established content set.
- A track record of raising quality standards across content produced by a team of authors.
- Experience mentoring and developing less experienced authors as an established part of your role.
- Experience introducing authoring practices or approaches from previous teams or organisations to improve documentation quality and effectiveness.
- Strong understanding of technical communication principles, information architecture, and user‑centred content design.
- Hands‑on experience with modern authoring toolchains, including Markdown or HTML, documentation‑as‑code, and version control tools such as Git.
- Experience creating documentation for APIs or other developer‑facing technologies.
- Excellent written communication skills, with the ability to communicate complex concepts to a range of audiences, from experienced engineers to less technical end users.
What would make me stand out?
- Experience contributing to documentation standards, style guides, or authoring frameworks.
- Experience leading structured content audits and turning findings into documentation improvements.
- Experience with API documentation technologies and tooling, including REST APIs, SDKs, and OpenAPI/Swagger specifications.
- Exposure to cybersecurity concepts, products, or technical domains.
- Experience managing a small team of technical authors, or equivalent experience leading and developing others.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real‑time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end – step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Technical Author in Hartford employer: Darktrace Ltd.
Darktrace Ltd is an exceptional employer, offering a dynamic work environment in the heart of Cambridge where innovation thrives. Employees benefit from a culture that prioritises collaboration and continuous learning, with ample opportunities for professional growth through conferences and hands-on projects. Join us to be part of a pioneering team at the forefront of cybersecurity, where your contributions directly impact global security efforts.
