At a Glance
- Tasks: Be the friendly face of Darktrace, welcoming visitors and managing front office operations.
- Company: Join a leading AI cybersecurity firm with a vibrant culture in Cambridge.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Other info: Join a diverse team committed to innovation and professional development.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities to become Office Manager.
- Qualifications: Previous reception experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
Job Description:
We are looking for a polished and professional front of house Senior Office Administrator to join our Facilities team based in our busy Cambridge office. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting and welcoming them to Darktrace.
We are keen for this successful applicant to grow and develop their career here with a view to them becoming the Office Manager in the near future.
What will I be doing:
- Acting as the first point of contact for visitors, providing a warm and professional welcome
- Directing visitors to the appropriate person and office
- Answering, screening and forwarding incoming phone calls
- Ensuring the reception area is tidy and presentable, with all necessary stationery and material
- Receiving, sorting and distributing daily post and deliveries
- Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Ordering front office supplies and keeping inventory of stock
What experience do I need:
- We are looking for a professional, helpful and capable individual who has some previous reception or front of house experience.
- Excellent written and verbal communication skills, and you'll enjoy interacting with people
- A professional and warm attitude, with a strong customer service focus; you'll be happy to assist wherever you can to make our guests and visitors feel welcome
- Excellent organisational skills
- Ability to be resourceful and proactive when issues arise
- Hands-on experience with office equipment (e.g. scanners and printers)
Daily working hours can be 8:30 - 5.00 or 9 - 5.30 or with an hour for lunch.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Senior Office Administrator in Cambridge employer: Darktrace Ltd
Darktrace is an exceptional employer, offering a vibrant work culture in the heart of Cambridge, where innovation meets opportunity. As a Senior Office Administrator, you will not only be the welcoming face of our dynamic team but also have clear pathways for career advancement, with aspirations to grow into an Office Manager role. Enjoy a comprehensive benefits package, including generous holiday allowances, private medical insurance, and a supportive environment that fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Office Administrator in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Darktrace Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Darktrace Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Office Administrator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Darktrace Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Darktrace Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Darktrace Ltd!
How to prepare for a job interview at Darktrace Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
