At a Glance
- Tasks: Coordinate technical documentation and support teams to ensure clear communication.
- Company: Join Darktrace, a leader in AI cybersecurity with a global impact.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Other info: Hybrid role with great career growth opportunities in an innovative company.
- Why this job: Make a difference in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 40000 - 50000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security PlatformTM delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
Job Description:
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed. Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately. This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you'll be doing:
- Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
- Maintaining approved technical answers in a centralized database as product functionality evolves.
- Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
- Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
- Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
- Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging.
- A proactive and self-motivated approach, with the ability to work both independently and collaboratively.
- Strong organisation, prioritisation, and attention to detail.
- Confidence managing and coordinating requests across multiple stakeholders and teams.
- Curiosity and confidence to engage with technical experts and ask the right questions.
- Ability to tailor communication for a range of audiences, from engineers to end-users.
Nice to have:
- Experience in project coordination or process management.
- Exposure to technical documentation, knowledge management, or SaaS/product environments.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team!
Product Content Manager in Cambridge employer: Darktrace Ltd
Darktrace is an exceptional employer, offering a dynamic work environment in the heart of Cambridge, where innovation meets collaboration. As a Product Content Manager, you will benefit from a supportive culture that prioritises employee growth, with opportunities to engage with cutting-edge AI technology and contribute to meaningful projects. With generous benefits including private medical insurance, enhanced family leave, and a commitment to work-life balance, Darktrace is dedicated to fostering a rewarding career for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Product Content Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Darktrace on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by diving deep into Darktrace's products and services. Familiarise yourself with their AI technology and how it impacts cybersecurity. This will show your genuine interest and help you stand out during discussions.
✨Tip Number 3
Practice your communication skills! Since the role requires translating complex topics, try explaining technical concepts to friends or family. This will help you refine your ability to convey information clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on new postings that might catch your interest – we’re always looking for talented individuals to join our team!
We think you need these skills to ace Product Content Manager in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Content Manager role. Highlight your experience with technical documentation and communication skills, as these are key for us at Darktrace.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work where you’ve translated complex topics into clear messaging or coordinated projects across teams. We love seeing real-life applications!
Be Clear and Concise:When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon unless it’s relevant. We want to see how well you can communicate, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Darktrace Ltd
✨Know Your Stuff
Before the interview, dive deep into Darktrace's products and services. Familiarise yourself with their AI cybersecurity platform and understand how it works. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Product Content Manager, clear communication is key. Prepare examples of how you've translated complex technical topics into simple language in the past. This will demonstrate your ability to tailor your messaging for different audiences.
✨Be Proactive and Engaging
During the interview, don’t hesitate to ask insightful questions about the team and projects. This shows your curiosity and willingness to engage with technical experts, which is crucial for the role.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your previous experience where you successfully coordinated requests across various stakeholders, as this aligns perfectly with what Darktrace is looking for.
