Account Manager – Digital Marketing Location: Hybrid with 2 days per week in our Altrincham office Salary: £35,000 to £40,000 dependent on experience Contract: Full time, Permanent Dark Horse is a renowned digital marketing agency based in Altrincham, specialising in PPC, Paid Social, SEO and Digital PR. With a diverse clientele and a commitment to delivering exceptional results. We’re after someone who cannot stand a missed deadline, takes pride in keeping every account on track, and genuinely gives a toss about clients getting the results they were promised. This is a hybrid role based in Altrincham. No remote applications. What’s on offer We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in. * Salary of £35,000 to £40,000 DOE * Hybrid working - 2 days a week in office * Flexitime * 27 days annual leave * Plus your Birthday off * Mental Wellbeing Bupa EAP programme * Leafy Altrincham location * Dark Horse will carbon offset your role with The Dark Forest * Working in an amazing team – with many fantastic people The role Reporting directly to the Head of Client Services and giving them a clear view of where your accounts stand. Our Service Leads own the day-to-day client conversations and channel strategy. You are the one making sure the results are making a tangible impact; monitoring every KPI, keeping our health scoring and check-in cadence running like clockwork, and making sure nothing ever slips between us and the client. This is a client guardianship and relationship role, not project management or day-to-day contact. Throughout each month you will: * Work with the Service Leads to monitor performance against KPIs across ~40 accounts * Pressure-test our monthly reports vs KPIs, coordinating feedback across channel specialists * Spot channel specific comms and changes that affect other areas and make sure no-one is working in a silo * Ensure all accounts get timely performance reviews, QBRs, prebreak and pre-renewal reviews * Maintain accurate client health scores in (url removed) * Spot amber and red movement before it becomes a problem and escalate fast * Support renewals and cross-sell execution (materials, follow-up) without owning the commercial strategy or pricing In order to be successful in this role you must have / be: * Capable of having mature commercial conversations with business owners * Experience in client services or account management, ideally in a performance or digital marketing agency * Calm and organised managing a high volume of accounts (40-50 contracts) * A confident, clear and humble communicator, written and verbal * Comfortable asking and answering the hard commercial questions with senior client stakeholders * Data-literate: you read performance metrics (CPA, spend, conversions) and understand the commercial story behind them It would be great if you had: * Hands-on exposure to PPC, Paid Social, SEO or Digital PR * Experience working alongside specialist delivery teams * Familiarity with (url removed) and with health-scoring or account tiering frameworks This is a hybrid role based in Altrincham. No remote applications. If you feel you have the necessary skills and experience to be successful in this role click on “APPLY
Account Manager - Digital Marketing in Altrincham employer: Dark Horse
At Dark Horse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. With a strong focus on employee growth, our team members benefit from ongoing training and mentorship while enjoying the flexibility of a hybrid working model in our Altrincham office. Join us to be part of a dynamic agency that values innovation and is dedicated to making a positive impact for both clients and employees.
