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- Tasks: Welcome visitors and ensure a safe, secure environment while providing top-notch customer service.
- Company: Join Dardan, a company dedicated to diversity, inclusion, and professional growth.
- Benefits: Earn £14.45 per hour, enjoy 23 days holiday, and access unlimited training opportunities.
- Other info: Enjoy a supportive work culture with a focus on wellbeing and career progression.
- Why this job: Be the friendly face of security and make a real difference in people's experiences.
- Qualifications: SIA Licence required; must be punctual, reliable, and passionate about customer service.
The predicted salary is between 30000 - 30000 £ per year.
As a Security / Reception Officer you will provide a professional, client‑facing presence at reception while also carrying out core security duties. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team.
Responsibilities
- Act as a client‑facing reception presence, welcoming visitors and occupiers in a professional and friendly manner.
- Deliver a high standard of customer service, handling enquiries and supporting front‑of‑house operations.
- Manage contractor sign‑in, inductions, and access, ensuring site procedures are followed.
- Carry out security duties including access control, patrols, monitoring alarms, and incident reporting.
- Support the Facilities Manager and site team with day‑to‑day operational activities and issue reporting.
- Maintain site standards at reception and shared areas, escalating concerns where required.
- Respond to incidents or security matters in line with site procedures and escalation routes.
Qualifications
- Valid SIA Licence.
- Right to work in the UK and a five‑year checkable history.
- Punctual and reliable.
- Passionate about creating an exceptional customer experience.
- Knowledge of the MS Office packages (Excel, Word, Outlook).
- Highly intuitive with a curious mindset.
- Highly presentable in line with our corporate brand.
- Resilient and pro‑active in your work.
Compensation and Benefits
- £14.45 per hour.
- 45 hours per week, 9‑hour shift pattern (Monday to Friday 08:00 to 17:00).
- 23 days holiday, plus Bank Holidays.
- Recognition rewards.
- Unlimited training and opportunities to progress.
- Access to a 24/7 employee wellbeing support line.
- Virtual GP Service.
- Earn an extra bonus through the Recommend a Friend Scheme (no limits).
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encouraging an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration.
Security / Reception Officer employer: Dardan Security
Contact Detail:
Dardan Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security / Reception Officer
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit back and wait for questions. Be proactive! Prepare some thoughtful questions about the role and the company culture. This shows you’re engaged and ready to contribute.
✨Tip Number 3
Dress the part! As a Security / Reception Officer, you’ll be the face of the company. Make sure you look professional and presentable. It’s all about making that great first impression!
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Security / Reception Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond to create exceptional experiences for clients or visitors. Use specific examples that showcase your friendly and professional approach.
Tailor Your CV and Cover Letter: Don’t just send the same old CV and cover letter. We love it when applicants tailor their documents to match the job description. Mention your relevant skills, like managing contractor sign-ins or handling security duties, to show us you’re the perfect fit.
Be Punctual and Reliable: Since punctuality is key for this role, make sure to mention any experiences that demonstrate your reliability. We appreciate candidates who understand the importance of being on time and dependable in a security setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Dardan Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security / Reception Officer. Familiarise yourself with customer service principles, contractor management, and security protocols. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you provided exceptional service. Think about how you handled difficult situations or went above and beyond for clients. This will show that you’re passionate about creating an exceptional customer experience.
✨Dress to Impress
As a client-facing role, first impressions matter! Dress professionally and in line with the corporate brand. This not only shows respect for the interviewers but also reflects your understanding of the importance of presentation in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to security and customer service. Practice responses to scenarios like managing a difficult visitor or responding to an incident. This will help you think on your feet and demonstrate your problem-solving skills during the interview.