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- Tasks: Lead security services across multiple sites and ensure top-notch service delivery.
- Company: Join Dardan, a people-focused specialist security company with a commitment to innovation.
- Benefits: Competitive salary, 23 days holiday, wellbeing support, and recognition rewards.
- Why this job: Make a real impact in security management while developing your leadership skills.
- Qualifications: Experience in operational management and strong people management skills required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 42000 - 45000 £ per year.
We are seeking an experienced and highly professional Operations Manager to lead the delivery of security services across our Cambridge regional portfolio. This is a senior operational role requiring strong leadership, commercial awareness, and the ability to manage multiple workstreams under pressure while maintaining excellent client and employee engagement. You will represent the organisation's values and standards at all times, working closely with clients, operational teams, and internal departments to ensure contractual compliance, service excellence, and continuous improvement. This role will manage both security static guarding and mobile services.
Responsibilities
- Provide day‑to‑day leadership and management of security personnel across multiple sites
- Maintain strong client relationships, ensuring service delivery meets contractual and operational expectations
- Deliver credible, timely security advice to clients to support continuous improvement
- Ensure contracts are fully resourced in partnership with on‑site teams
- Achieve agreed KPIs across financial, people, client, and operational performance
- Ensure all Assignment Instructions, H&S documentation, and operational manuals remain current and audit‑ready
- Lead on employee performance management, welfare, disciplinary, and grievance matters with HR support
- Conduct regular client meetings, including monthly KPI reviews and Quarterly Business Reviews
- Oversee recruitment, induction and training in line with regulatory and client requirements
- Ensure compliance with SIA standards, company policies, and relevant legislation
- Support internal and external audits, including client, SIA, and regulatory inspections
- Manage operational risk and provide accurate reporting to senior stakeholders
Qualifications
- Proven experience in an operational management role within the security or FM sector
- Strong people management and leadership capability across multi‑site operations
- Commercially focused with excellent customer service and communication skills
- Able to work strategically and tactically to ensure consistent operational delivery
- Confident using management information to monitor performance and drive improvement
- Professional, discreet, and resilient under pressure
- IT literate with strong Microsoft Office skills
- Full UK driving licence (essential)
- Valid SIA licence (desirable)
Dardan has a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Dardan is a people‑focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch".
Diversity, Inclusion and Equality: At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
Compensation & Benefits
- £42,000 – £45,000 per annum
- 45 hours per week; head office, client and home based Monday – Friday working pattern (plus on‑call manager on a rota pattern)
- 23 days holiday
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through the recommend a Friend Scheme, no limits
Operations Manager - Security Services - Cambridge in Hartford employer: Dardan Security
Contact Detail:
Dardan Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Security Services - Cambridge in Hartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dardan's values and recent projects. Show us that you understand our commitment to diversity, inclusion, and innovation. Tailor your responses to highlight how your experience aligns with our mission and the specific needs of the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery in previous roles. We want to hear about your strategies for maintaining client relationships and achieving KPIs under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Dardan and contributing to our success.
We think you need these skills to ace Operations Manager - Security Services - Cambridge in Hartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership experience and any relevant security or FM sector roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed operations and built strong client relationships in the past. We love a good story!
Showcase Your People Skills: As an Operations Manager, you'll be leading teams and engaging with clients. Make sure to highlight your people management skills in your application. We want to know how you motivate and support your team while ensuring excellent service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Dardan!
How to prepare for a job interview at Dardan Security
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager in security services. Familiarise yourself with Dardan's values, their approach to client relationships, and the importance of compliance and service excellence. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities, especially in managing multi-site operations. Think of specific situations where you've successfully led teams under pressure or improved service delivery. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Engage with Questions
During the interview, don’t hesitate to ask insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if Dardan is the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational thinking. Prepare by thinking through potential challenges you might encounter in the role and how you would address them, particularly in relation to client engagement and compliance.