At a Glance
- Tasks: Monitor security operations and provide top-notch customer service in a dynamic team.
- Company: Join Dardan, a leading security solutions provider with a people-focused culture.
- Benefits: Earn £15.81 per hour, enjoy unlimited training, and access 24/7 wellbeing support.
- Other info: Flexible shifts with excellent career progression opportunities.
- Why this job: Be part of a mission-driven team and make a real impact in security.
- Qualifications: Valid CCTV SIA Licence preferred; strong customer service skills required.
The predicted salary is between 15.81 - 15.81 £ per hour.
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence.
Reward and Benefits
- Unlimited training and opportunities to progress
- £15.81 per hour
- 42 hours per week
- 12 hour shift pattern, 4 on / 4 off; working nights and weekends
- Up to 28 days paid holiday (site and shift dependant)
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
As an Operator in our Security Operations Centre (SOC) you will work as part of a multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams. This role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start.
Your duties include (but are not limited to):
- Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
- To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
- Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security's Company Policy
- Monitoring and responding to CCTV systems
- Provide telephone and email support as required
- Monitoring Staff Welfare via check call system
- Assisting with resourcing, with looking to cover shifts as required
- Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
- Providing an out-of-hours telephone answering system for Dardan's clients
Full in-house training will be provided.
Essential Skills and Experience
- Valid CCTV SIA Licence (desirable)
- Right to work in the UK and a five-year checkable history
- Punctual and reliable
- Passionate about creating an exceptional customer experience
- Knowledge of the MS packages (excel, word, outlook)
- Highly intuitive with a curious mindset
- Highly presentable in line with our corporate brand
- Resilient and pro-active in your work
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
Security Operations Centre Operator - Cambridge - CB21 employer: Dardan Security
Join our dynamic Mobile Security team in Peterborough, where we prioritise employee growth and well-being. With unlimited training opportunities, a supportive work culture, and a competitive salary of £13.44 per hour, we ensure that our Mobile Response Officers are equipped to deliver exceptional service while enjoying up to 28 days of paid holiday and access to a 24/7 employee wellbeing support line. Experience a rewarding career with us, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Centre Operator - Cambridge - CB21
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Operations Centre Operator - Cambridge - CB21. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Dardan Security. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Dardan Security
Don’t forget to apply for the Security Operations Centre Operator - Cambridge - CB21 role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Dardan Security.
We think you need these skills to ace Security Operations Centre Operator - Cambridge - CB21
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Dardan Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Dardan Security.
How to prepare for a job interview at Dardan Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Dardan Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Dardan Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Dardan Security.
