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For Companies At a Glance
- Tasks: Join our team to oversee security operations and provide top-notch customer service.
- Company: Dardan is a leading security company focused on innovation and ethical practices.
- Benefits: Enjoy unlimited training, £15.20/hour, 28 days holiday, and a free gym on-site.
- Why this job: Be part of a close-knit team with excellent growth opportunities and a supportive culture.
- Qualifications: A valid CCTV SIA Licence is preferred; must be reliable and customer-focused.
- Other info: Full training provided; flexible shifts available for extra earnings.
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
Reward and Benefits
- Unlimited training and opportunities to progress
- £15.20 per hour
- Average of 42hours per week
- 12 hour shift pattern; working days and weekends 06:00 – 18:00
- Opportunities to pick up additional shifts
- Up to 28 days paid holiday (site and shift dependant)
- Free on-site parking
- On-site gym
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
An exciting opportunity has come up for a Relief Operator role in our Security Operations Centre (SOC) based in the amazing grounds of our Head Office in Granta Park. You will work as part of a multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.
The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start.
Your duties include (but are not limited to):
- Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
- To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
- Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security\’s Company Policy
- Monitoring and responding to CCTV systems
- Provide telephone and email support as required
- Monitoring Staff Welfare via check call system
- Assisting with resourcing, with looking to cover shifts as required
- Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
- Providing an out-of-hours telephone answering system for Dardan\’s clients
Full in-house training will be provided.
Essential Skills and Experience
- Valid CCTVSIA Licence (desired)
- Right to work in the UK and a five-year checkable history
- Punctual and reliable
- Passionate about creating an expectational customer experience
- Knowledge of the MS packages (excel, word, outlook)
- Highly intuitive with a curious mindset
- Highly presentable in line with our corporate brand
- Resilient and pro-active in your work
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge, [...] employer: Dardan Security Ltd
Contact Detail:
Dardan Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge, [...]
✨Tip Number 1
Familiarise yourself with the latest security technologies and practices. Dardan values innovation, so showcasing your knowledge of smart security solutions during any discussions can set you apart.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with the team. Since the role requires a high level of customer interaction, showing that you can maintain professionalism and approachability is key.
✨Tip Number 3
Network with current employees or connect with them on social media. Engaging with the Dardan community can provide insights into the company culture and help you understand what they truly value in their team members.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. The role involves managing information and resolving challenges quickly, so having examples ready that demonstrate your resilience and proactive mindset will be beneficial.
We think you need these skills to ace Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge, [...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Security Operations Centre Operator position. Understand the key responsibilities and required skills, such as customer service excellence and report writing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in security or customer service, and ensure you mention your knowledge of MS packages.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for security and customer service. Mention why you want to work for Dardan specifically and how your values align with their mission and vision.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Dardan Security Ltd
✨Understand the Company Culture
Before your interview, take some time to research Dardan's values and mission. They emphasise being ethical, authentic, agile, and smart. Showing that you align with these values can make a strong impression.
✨Demonstrate Customer Service Skills
As a Security Operations Centre Operator, providing exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer interactions or resolved issues efficiently.
✨Showcase Your Technical Knowledge
Familiarise yourself with CCTV systems and MS Office packages, as these are essential for the role. Be ready to discuss any relevant experience you have with technology in security operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage information, escalate issues, or respond to emergencies, and be prepared to explain your thought process.
