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- Tasks: Join our team as a Relief Security Operations Centre Operator, overseeing daily operations and providing support.
- Company: Dardan is a leading security company focused on innovative and ethical solutions.
- Benefits: Enjoy flexible shifts, unlimited training, free gym access, and up to 28 days paid holiday.
- Why this job: Be part of a close-knit team with excellent development opportunities and a focus on customer experience.
- Qualifications: Must have a valid CCTV SIA Licence and a passion for exceptional customer service.
- Other info: Full in-house training provided; we value diversity and inclusion in our workforce.
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
Reward and Benefits
- Unlimited training and opportunities to progress
- £15.20 per hour
- Flexible shift pattern; working days, nights and weekends
- Free on-site parking
- On-site Gym
- Up to 28 days paid holiday (site and shift dependant)
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
An exciting opportunity has come up for a Relief Operator role in our Security Operations Centre (SOC) based in the amazing grounds of our Head Office in Granta Park. You will work as part of a multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.
The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start.
Your duties include (but are not limited to):
- Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
- To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
- Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security\’s Company Policy
- Monitoring and responding to CCTV systems
- Provide telephone and email support as required
- Monitoring Staff Welfare via check call system
- Assisting with resourcing, with looking to cover shifts as required
- Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
- Providing an out-of-hours telephone answering system for Dardan\’s clients
Full in-house training will be provided.
Essential Skills and Experience
- Valid CCTV SIA Licence
- Right to work in the UK and a five-year checkable history
- Punctual and reliable
- Passionate about creating an expectational customer experience
- Knowledge of the MS packages (excel, word, outlook)
- Highly intuitive with a curious mindset
- Highly presentable in line with our corporate brand
- Resilient and pro-active in your work
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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Relief Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge employer: Dardan Security Ltd
Contact Detail:
Dardan Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge
✨Tip Number 1
Familiarise yourself with Dardan's mission and values. Understanding their commitment to ethical and smart security solutions will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight any previous experience in security operations or customer service roles. Be ready to discuss specific situations where you demonstrated resilience and proactivity, as these traits are essential for the Relief Operator position.
✨Tip Number 3
Prepare to discuss your knowledge of CCTV systems and MS Office packages. Being able to articulate your technical skills will show that you're ready to handle the responsibilities of monitoring and reporting effectively.
✨Tip Number 4
Network with current or former employees of Dardan if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Relief Security Operations Centre Operator - Cambridge - CB21 Security Operations Centre · Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Relief Security Operations Centre Operator position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security operations, customer service, or roles that required quick decision-making. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention your valid CCTV SIA Licence and proficiency in MS Office packages. Highlight your punctuality, reliability, and passion for customer service, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects Dardan's values of being ethical, authentic, agile, and smart. Explain why you want to work with them and how you can contribute to their mission and vision.
How to prepare for a job interview at Dardan Security Ltd
✨Understand the Company Values
Before your interview, take some time to research Dardan's mission and vision. They value ethics, authenticity, agility, and intelligence. Showing that you align with these values can set you apart from other candidates.
✨Demonstrate Customer Service Skills
As a Relief Security Operations Centre Operator, you'll need to provide excellent customer service. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to showcase your skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage information, resolve issues quickly, or escalate matters effectively, and be ready to discuss them.
✨Show Your Commitment to Development
Dardan offers unlimited training and opportunities for progression. Express your enthusiasm for personal development and how you plan to take advantage of the training provided to enhance your skills in the role.
