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For Companies At a Glance
- Tasks: Monitor security operations and provide top-notch customer service in a dynamic environment.
- Company: Join Dardan, a leading security solutions provider with a people-focused culture.
- Benefits: Earn £15.20 per hour, enjoy flexible shifts, and access unlimited training opportunities.
- Why this job: Be part of a team that values innovation and offers real career growth.
- Qualifications: Passion for customer service and a valid CCTV SIA Licence preferred.
- Other info: Work in a supportive environment with access to a gym and wellbeing services.
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
Reward and Benefits
- Unlimited training and opportunities to progress
- £15.20 per hour
- Flexible shift pattern; working days, nights and weekends
- On-site Gym
- Free on-site parking
- Up to 28 days paid holiday (site and shift dependant)
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
We have an exciting opportunity for a Security Operations Centre (SOC) Operator to join our team at our Head Office in the beautiful grounds of Granta Park. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service over the phone and via email. As part of a multi-skilled team, you will be the first point of contact for clients and colleagues, ensuring every interaction is handled professionally and efficiently. You will play a key role in supporting our out-of-hours operations, providing reassurance and solutions when they matter most.
This position offers excellent opportunities for development and progression, with full training provided before you start. If you have a strong background in telephone-based customer service or call centre work, this could be the perfect next step for you.
Your duties include (but are not limited to):
- Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude.
- Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately.
- Provide clear, accurate, and timely information to clients and internal teams.
- Complete detailed and accurate reports for clients and managers.
- Monitor and respond to CCTV systems (full training provided)
- Support staff welfare through check-in calls and proactive communication.
- Assist with resourcing and arranging shift coverage as required.
- Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned.
- Manage out-of-hours telephone answering for Dardan’s clients, maintaining a calm and professional tone at all times.
Full in-house training will be provided.
Essential Skills and Experience
- Right to work in the UK and a five-year checkable history.
- Punctual, reliable, and committed to delivering exceptional service.
- Outstanding telephone communication skills with a professional and friendly manner.
- Passionate about creating a positive customer experience.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Highly intuitive, proactive, and able to make informed decisions quickly.
- Presentable and aligned with our corporate brand.
- Resilient and adaptable in a dynamic environment.
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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Relief Security Operations Centre Operator - Cambridge - CB21 employer: Dardan Security Ltd
Contact Detail:
Dardan Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Operations Centre Operator - Cambridge - CB21
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dardan through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing Dardan's mission and values inside out. Show us how your skills align with our commitment to ethical and smart security solutions.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and problem-solving. We want to see how you handle challenges and maintain a high level of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Dardan.
We think you need these skills to ace Relief Security Operations Centre Operator - Cambridge - CB21
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relief Security Operations Centre Operator role. Highlight your relevant experience and skills that align with our mission of being ethical, authentic, agile, and smart.
Showcase Your Customer Service Skills: Since this role involves providing a high level of customer service, be sure to include examples of how you've excelled in similar situations. We love seeing candidates who are passionate about creating exceptional experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do in our operations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dardan Security Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Dardan. Understand their mission, vision, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Relief Security Operations Centre Operator, you'll need to provide exceptional customer service. Prepare examples from your past experiences where you've gone above and beyond for clients or resolved issues quickly. This will demonstrate your commitment to creating an exceptional customer experience.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially regarding security operations. Think about potential challenges you might face in the role and prepare your responses. This shows that you’re proactive and can think on your feet.
✨Dress the Part
First impressions matter! Make sure you present yourself in a professional manner that aligns with Dardan's corporate brand. Being well-presented not only boosts your confidence but also reflects your respect for the company and the role.
