At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and ensuring a safe environment.
- Company: Join Dardan, a diverse and inclusive workplace that values your unique contributions.
- Benefits: Earn £15.00 per hour, enjoy unlimited training, and up to 28 days paid holiday.
- Other info: Flexible shifts with opportunities for career progression and recognition rewards.
- Why this job: Make a real impact by delivering exceptional customer service every day.
- Qualifications: Must have a valid SIA Licence and a passion for creating great experiences.
The predicted salary is between 15 - 15 £ per hour.
Reward and Benefits
- Unlimited training and opportunities to progress
- £15.00 per hour
- 60 hours per week
- 12 hour shift pattern, Monday to Friday; working days 07:00 to 19:00
- Up to 28 days paid holiday (site and shift dependant)
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
Core Responsibilities
As a Front of House Concierge Officer, you’ll be the first point of contact for visitors and clients, delivering a warm welcome while maintaining a safe, secure environment. As part of this role, you will provide a professional, client‑facing presence at reception. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team. Your duties include (but are not limited to):
- Act as a client‑facing presence, providing a welcoming and professional service to occupiers, visitors, and contractors
- Deliver a high standard of customer service, responding to queries and issues in a courteous and proactive manner
- Assist with front‑of‑house activities where required, ensuring site standards are maintained
- Escalate incidents or concerns in line with site procedures
- Carry out security duties including access control, monitoring alarms, and incident reporting
Full in‑house training will be provided.
Essential Skills and Experience
- Valid SIA Licence
- Right to work in the UK and a five‑year checkable history
- Punctual and reliable
- Passionate about creating an exceptional customer experience
- Knowledge of the MS packages (Excel, Word, Outlook)
- Highly intuitive with a curious mindset
- Highly presentable in line with our corporate brand
- Resilient and pro‑active in your work
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
Front of House Concierge Officer - Oxford - OX4 employer: Dardan Security Ltd
Dardan is an exceptional employer that prioritises employee growth and wellbeing, offering unlimited training opportunities and a supportive work culture. With competitive pay of £15.00 per hour and up to 28 days of paid holiday, employees enjoy a rewarding work-life balance while being part of a diverse team that values innovation and collaboration in the heart of Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Concierge Officer - Oxford - OX4
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dardan Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dardan Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Concierge Officer - Oxford - OX4
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dardan Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Dardan Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dardan Security Ltd!
How to prepare for a job interview at Dardan Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
