Operations Manager (Security) - CB21 6GP Security Operations - People Focused Security Solution[...]

About us

Dardan has a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

Our mission is to be ethical, authentic, agile, and smart. We do our best and then do a little bit more, every time.

Our Vision is to be a trusted partner for security solutions through intelligence, innovation, and influence.

Reward and Benefits:

• Competitive salary, £38,000 to £42,000 + car allowance
• 45 hours per week, Monday to Friday, flexible to suit business needs
• Up to 25 days paid holiday
• Company pension plan
• Welfare facilities and access to discounted gym facilities
• Recognition rewards and employee wellbeing support
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through the "Recommend a Friend" scheme, no limits

The Opportunity:

We are seeking a dynamic and highly organised Mobile Services Security Operations Manager to oversee our East Anglia portfolio and ensure exceptional service delivery for our clients. In this role, you will be responsible for operational account management, client engagement, fleet management, and team performance. Your team will operate mobile security as well as key holding. You will report to the Head of Business Services and ensure smooth patrol and response operations. The role is based at our Head Office in Granta Park, Cambridge, with frequent travel across Peterborough, Norwich, Great Yarmouth, Cambridge, and Ipswich.

Your key responsibilities include:

• Full operational account management for key clients, ensuring service excellence and outstanding client experience
• Oversee staff performance, recruitment, welfare, training, and resourcing
• Overall responsibility for fleet management
• Manage key accounts, including cost management and meeting client KPIs
• Foster and retain client relationships through regular performance meetings
• Manage P&L and ensure all mobile services contracts meet client needs
• Lead employee engagement initiatives to develop a high-performing team
• Participate in on-call duties, including out-of-hours contact
• Support clients with day-to-day security issues
• Induct and train new staff; conduct refresher training for existing staff
• Maintain up-to-date personal training (SIA, First Aid, Fire Safety, etc.)
• Ensure compliance with policies and procedures, including checks and tests
• Produce detailed reports for each managed site

Essential Skills and Experience:

• Valid SIA Licence or SIA Trained
• Full UK manual driving licence
• Proven operational management experience, preferably in mobile services or security
• Strong stakeholder management skills and high integrity
• Commitment to ethical people management
• Commercial awareness with a focus on performance and client satisfaction
• Passionate about delivering excellent client experiences with an intuitive mindset
• Ability to remain calm under pressure and manage multiple priorities
• Presentable in line with corporate standards
• Hands-on approach to patrol and response security
• Resilient, proactive, and organised with excellent customer service skills

We are Dardan. Dardan is a people-focused, privately owned security company. We value our employees and invest in their development. Joining us means becoming part of an ACS Pacesetter and a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion, and Equality:

We are committed to building a diverse, talented, and ethical workforce. We foster an inclusive environment that celebrates and respects everyone, encouraging innovation and collaboration. We believe that a diverse workforce drives better ideas and outcomes.