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For Companies At a Glance
- Tasks: Lead security services delivery and manage multiple teams across Cambridge.
- Company: Dardan, a people-focused specialist security company with a commitment to innovation.
- Benefits: Competitive salary, unlimited training, 23 days holiday, and wellbeing support.
- Why this job: Join a dynamic team and make a real impact in the security sector.
- Qualifications: Experience in operational management and strong leadership skills required.
- Other info: Diversity and inclusion are at our core; we celebrate every individual.
The predicted salary is between 36000 - 54000 £ per year.
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Reward and Benefits
- Unlimited training and opportunities to progress
- £42,000 - £45,000 per annum
- 45 hours per week; head office, client and home based Monday - Friday working pattern (plus on-call manager on a rota pattern)
- 23 days holiday
- Recognition rewards
- Access to a 24/7 employee wellbeing support line
- Virtual GP Service
- Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
We are seeking an experienced and highly professional Operations Manager to lead the delivery of security services across our Cambridge regional portfolio. This is a senior operational role requiring strong leadership, commercial awareness, and the ability to manage multiple workstreams under pressure while maintaining excellent client and employee engagement. You will represent the organisation’s values and standards at all times, working closely with clients, operational teams, and internal departments to ensure contractual compliance, service excellence, and continuous improvement. This role will manage both security static guarding and mobile services.
Your duties include (but are not limited to):
- Provide day-to-day leadership and management of security personnel across multiple sites
- Maintain strong client relationships, ensuring service delivery meets contractual and operational expectations
- Deliver credible, timely security advice to clients to support continuous improvement
- Ensure contracts are fully resourced in partnership with on-site teams
- Achieve agreed KPIs across financial, people, client, and operational performance
- Ensure all Assignment Instructions, H&S documentation, and operational manuals remain current and audit-ready
- Lead on employee performance management, welfare, disciplinary, and grievance matters with HR support
- Conduct regular client meetings, including monthly KPI reviews and Quarterly Business Reviews
- Oversee recruitment, induction and training in line with regulatory and client requirements
- Ensure compliance with SIA standards, company policies, and relevant legislation
- Support internal and external audits, including client, SIA, and regulatory inspections
- Manage operational risk and provide accurate reporting to senior stakeholders
Essential Skills and Experience
- Proven experience in an operational management role within the security or FM sector
- Strong people management and leadership capability across multi-site operations
- Commercially focused with excellent customer service and communication skills
- Able to work strategically and tactically to ensure consistent operational delivery
- Confident using management information to monitor performance and drive improvement
- Professional, discreet, and resilient under pressure
- IT literate with strong Microsoft Office skills
- Full UK driving licence (essential)
- Valid SIA licence (desirable)
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
Operations Manager - Security Services - Cambridge employer: Dardan Security Ltd
Contact Detail:
Dardan Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Security Services - Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Dardan. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in operational management and people leadership. Share specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for interviews by researching Dardan’s values and mission. Be ready to discuss how your personal ethics align with theirs. They’re looking for someone who embodies their commitment to being ethical, authentic, and smart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dardan team. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager - Security Services - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership capabilities and any relevant experience in security or facilities management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about security services and how you embody our values of being ethical, authentic, agile, and smart. Make it personal and engaging!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage operations effectively. Use metrics where possible to show how you’ve driven performance and improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Dardan Security Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Dardan thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed teams or projects, especially in high-pressure situations. Highlight how you maintained client relationships and ensured service excellence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific instances where you've had to manage multiple workstreams or resolve conflicts, and be ready to discuss the outcomes and what you learned.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to employee development or how they measure success in this role. This shows your interest in the position and helps you gauge if Dardan is the right fit for you.
