Logistics Coordinator in Bournemouth

Key Responsibilities

• Plan, book, and manage international shipments (road/air/rail/sea) from dispatch through to final delivery.

• Plan, book, and manage domestic deliveries (parcel, pallet networks, LTL/FTL) from warehouse to customer/DC.

• Coordinate daily dispatch priorities with warehouse operations to meet ship windows and customer requirements.

• Book freight with forwarders and carriers; select modes and services aligned to required lead times and cost.

• Prepare and validate relevant documentation in alignment with company compliance and domestic/international laws.

• Coordinate with customs brokers and forwarders to minimise and resolve hold and clearance delays.

• Track shipment milestones and proactively manage exceptions.

• Provide reliable ETAs and clear escalation for any risks impacting customer OTIF.

• Communicate any delays or issues to the supply chain team and work together to resolve.

• Maintain accurate records, costs, and references within SAP

• Support with tracking of carrier performance.

• Manage domestic claims, POD retrieval, returns coordination, and corrective actions, escalates when appropriate.

Key Skills & Experience

Essential

• Comfortable working in a fast-paced dispatch environment with changing daily priorities

• Experience managing accurate scheduling vs customer demand

• Understanding and capability of balancing service, risk, and total landed cost.

• Strong internal and external stakeholder management.

Desirable

• Strong practical experience with international and domestic outbound freight, and associated broker/forwarder coordination.

• Solid knowledge of trade compliance, customs processes, and documentation accuracy.