At a Glance
- Tasks: Drive customer growth and engagement while building strong relationships.
- Company: Join Twinkl, a friendly and supportive tech company focused on education.
- Benefits: Competitive salary, flexible working, 33 days leave, and health benefits.
- Other info: Diverse culture with great career growth opportunities and fun workplace events.
- Why this job: Make a real impact in education while developing your career in account management.
- Qualifications: Experience in account management or sales, with strong communication skills.
The predicted salary is between 24785 - 28000 £ per year.
Location: Sheffield, UK (Full-time office-based at Twinkl HQ)
Salary: £24,785 – £28,000 + Commission
Contract: Permanent, Full-time
Hours: 37.5 per week
We’re looking for a proactive and customer-focused Account Manager to join the Twinkl Group and help drive customer growth, engagement, and retention. In this role, you’ll be the first point of contact for new customers, supporting schools and educators to get the most value from Twinkl’s products and services. You’ll build strong relationships, identify opportunities to upsell and cross-sell, and deliver an excellent customer experience.
Key Responsibilities
- Promote and upsell Twinkl products and services
- Build and maintain strong customer relationships
- Support onboarding and customer engagement activities
- Work closely with Sales, Marketing, Product, and Customer Success teams
- Help improve retention, satisfaction, and long-term growth
- Coordinate with internal stakeholders to ensure smooth delivery of services
What We’re Looking For
- Experience in Account Management, Customer Success, or sales-focused roles
- Strong communication and relationship-building skills
- Customer-focused with a proactive and organized approach
- Experience upselling or cross-selling products/services
- Ability to work collaboratively across teams
- Passion for education and supporting educators
Here’s a couple of the things that make Twinkl a great place to be:
- A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
- Diversity, inclusion and belonging – our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
- From day 1 – Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
- Quarterly company awards programme
- Seasonal events
- Referral scheme
- Company sick pay after 3 months of service
- After probation – cycle-to-work scheme
- Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave
This is a great opportunity to join a fast-growing, mission-driven organisation where you can make a real impact while developing your career in account management and customer success.
Account Manager in Sheffield employer: Daraar International School
Twinkl is an exceptional employer located in Sheffield, UK, offering a vibrant and supportive work culture that prioritises employee well-being and development. With a strong focus on diversity and inclusion, employees benefit from generous annual leave, flexible working options, and numerous growth opportunities within a mission-driven organisation dedicated to enhancing education. Joining Twinkl means being part of a collaborative team where your contributions truly matter, and you can thrive both personally and professionally.
Contact Details:
Daraar International School Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daraar International School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daraar International School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daraar International School:Your cover letter is your chance to shine! Tell us why you want to work at Daraar International School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daraar International School!
How to prepare for a job interview at Daraar International School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
