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For Companies At a Glance
- Tasks: Welcome guests and manage reservations for a top-notch dining experience.
- Company: Daphne's is a prestigious Italian restaurant in South Kensington, known for its exquisite cuisine and ambiance.
- Benefits: Enjoy discounts at our restaurants, holiday perks, and exclusive access to various discounts.
- Why this job: Join a dynamic team in a renowned establishment that values hospitality and offers growth opportunities.
- Qualifications: Previous experience in hospitality, excellent communication skills, and a friendly attitude are essential.
- Other info: We celebrate diversity and promote an inclusive work environment.
The predicted salary is between 36000 - 60000 Ā£ per year.
About Daphne's
Based in the luxurious South Kensington, Daphne's is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's offers a harmonious blend of contemporary and traditional Italian dishes that attract some of London's most famous residents. Our stunning conservatory can be used year-round, providing plenty of sunlight in summer and a cozy fire in winter.
We are currently seeking a poised and customer-focused Maitre Dā to join our dynamic team. As a Maitre Dā, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.
Key Responsibilities:
- Greet and welcome guests with warmth and professionalism.
- Manage reservations, ensuring accurate and efficient table assignments.
- Experience with Open Table and/or Seven Rooms is preferred.
- Coordinate with the service team to ensure a seamless dining experience.
- Answer phone calls and inquiries, providing information and assistance.
- Maintain the reception area, keeping it clean and organized.
- Uphold the highest standards of service and guest satisfaction.
Requirements:
- Previous experience as a receptionist, host, or Maitre Dā in a restaurant or hospitality setting.
- Experience with either Open Table or Seven Rooms.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Positive and friendly demeanor.
Benefits:
- Generous discount off your bill (including drinks) when dining in any of our Group's restaurants.
- Unrivaled opportunities for progression across the Group.
- 28 days holiday, increasing with length of service up to 5 additional days.
- Recommend a friend scheme with attractive bonuses per referral.
- Exclusive access to discounts on gym memberships, travel, online shopping, gadgets, and more.
- Reward programs, long service awards, staff recognition, and incentives.
Join our team and be part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment where equal opportunity and diversity are recognized, valued, and encouraged.
Maitre d\' employer: Daphne's Restaurant - Team Member
Contact Detail:
Daphne's Restaurant - Team Member Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Maitre d\'
āØTip Number 1
Familiarise yourself with the restaurant's menu and service style. Knowing the dishes and their ingredients will help you engage confidently with guests and demonstrate your passion for the culinary experience at Daphne's.
āØTip Number 2
Network within the hospitality industry, especially in London. Attend events or join online forums where you can connect with other professionals who might provide insights or referrals to help you land the Maitre Dā position.
āØTip Number 3
Showcase your customer service skills during any interactions you have with the restaurant, whether it's through a phone call or in person. A warm and professional demeanour can leave a lasting impression on the hiring team.
āØTip Number 4
Research the restaurant's history and values. Understanding Daphne's commitment to culinary excellence and its unique atmosphere will allow you to align your approach and express genuine enthusiasm for being part of their team.
We think you need these skills to ace Maitre d\'
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles as a Maitre Dā, receptionist, or host. Emphasise your skills in customer service and organisation, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the restaurant's ethos. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and manage reservations effectively.
Highlight Relevant Experience: In your application, specifically mention your familiarity with reservation systems like Open Table or Seven Rooms. This will show that you have the technical skills needed for the position.
Showcase Your Interpersonal Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application of how you've successfully interacted with guests in previous roles. This could include handling inquiries or resolving issues.
How to prepare for a job interview at Daphne's Restaurant - Team Member
āØShowcase Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share personal anecdotes that highlight your commitment to providing exceptional service, as this is crucial for a Maitre Dā role.
āØFamiliarise Yourself with Reservation Systems
Since experience with Open Table or Seven Rooms is preferred, take some time to familiarise yourself with these systems before the interview. Being able to discuss your knowledge or experience with these tools will demonstrate your readiness for the position.
āØDemonstrate Strong Communication Skills
As the first point of contact for guests, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you would handle various guest interactions.
āØPrepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask in a fast-paced environment. Think of examples from your past experiences where you successfully managed challenging situations or ensured guest satisfaction.
