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- Tasks: Lead the reception team, ensuring a warm welcome and efficient operations.
- Company: Join Danubius Hotel Regents Park, a unique hotel near iconic London landmarks.
- Benefits: Enjoy a competitive salary, pension scheme, meals on duty, and travel discounts.
- Why this job: Be part of a friendly team in a vibrant environment with growth opportunities.
- Qualifications: Must have leadership skills, Opera system experience, and at least 1 year in hospitality.
- Other info: Shifts include early mornings, late evenings, and weekends on a rota basis.
The predicted salary is between 25000 - 35000 £ per year.
About the Danubius Hotel Regents Park We are a 370-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park, and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike. About the role We are looking for a friendly, experienced and enthusiastic hotel Reception Shift Leader/Duty Manager to join our Front Office team. You must be natural leader and have thorough knowledge of the Opera system supporting our receptionists in running an efficient reception area, managing bookings, and ensuring a pleasant and warm experience for our guests. Responsibilities Ensure that all guests receive a warm welcome, and therefore a first impression which illustrates a professional and friendly manner while being always polite and courteous Co-operate with team members, including those from other departments to maximise the use of the hotel facilities Monitor any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed Implement good reservation handling incorporating maximising our occupancy and availability through upselling to increase Room sales and obtain best possible rates Overseeing the daily operations of the Front Office and maintaining it to the highest standards Through effective supervision ensure that all services offered in the reception are always available and are carried out with the utmost efficiency and courtesy as per the guidelines established Ensure the smooth and efficient operation and coordination of the reception team, leading by example and being the first point of contact for any issues in the hotel during Duty Manager shifts Shifts are based on 5 of 7 days and include early morning, late evenings, and weekends on a rota basis Salary & benefits Permanent full-time position (37.5 hours per week) Salary £29,907.42 per annum (£15.34 per hour) Duty Manager shift uplift per hour Meals on Duty Pension scheme with enhanced 6% Employer contributions Uniform laundry service Discount travel program in Danubius hotels including Friends & Family discount Incentive program for upselling Candidate requirements Essential : Exceptional leadership and management skills Excellent communication skills with good written and spoken English Experience using Opera system. Experience of at least 1 year in a similar role within a hotel environment Desirable : Hospitality qualification, for example BTEC or NVQ diploma Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview. Danubius Hotel Regents Park is an equal opportunities employer. AMRT1_UKCT
Reception Shift Leader/Duty Manager employer: Danubius Hotel
Contact Detail:
Danubius Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Shift Leader/Duty Manager
✨Tip Number 1
Familiarize yourself with the Opera system before your interview. Since experience with this software is essential for the role, demonstrating your knowledge or even taking a short course can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in a previous role. Highlight situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Research the Danubius Hotel Regents Park and its unique offerings. Being able to discuss what makes the hotel special and how you can contribute to its success will demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your approach to customer service. Since the role emphasizes providing a warm welcome and ensuring guest satisfaction, be ready to share your philosophy on hospitality and any relevant experiences.
We think you need these skills to ace Reception Shift Leader/Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and management skills, as well as your experience with the Opera system. Include specific examples from your previous roles that demonstrate your ability to manage a reception team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel industry. Mention your experience in similar positions and how you can contribute to creating a warm and welcoming environment for guests.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure that your application showcases your written and spoken English proficiency. Use clear and professional language throughout your CV and cover letter.
Highlight Relevant Experience: In your application, emphasize any relevant experience you have in hotel environments, particularly in reception or duty manager roles. If you have experience with upselling and managing bookings, be sure to include that as well.
How to prepare for a job interview at Danubius Hotel
✨Showcase Your Leadership Skills
As a Reception Shift Leader/Duty Manager, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved processes. This will show that you can effectively manage the reception team and ensure smooth operations.
✨Familiarize Yourself with the Opera System
Since experience with the Opera system is essential for this role, make sure you brush up on your knowledge of it before the interview. Be ready to discuss how you've used it in previous positions, including any specific features or functions that helped improve efficiency at the front desk.
✨Emphasize Customer Service Excellence
The hotel industry thrives on exceptional customer service. Prepare to share stories that highlight your ability to provide a warm welcome and create memorable experiences for guests. Discuss how you handle difficult situations and ensure guest satisfaction.
✨Understand the Hotel's Unique Selling Points
Research Danubius Hotel Regents Park and its unique features, such as its location near iconic landmarks. Being knowledgeable about the hotel will allow you to answer questions confidently and demonstrate your enthusiasm for the position and the company.
