At a Glance
- Tasks: Engage with customers, identify their needs, and guide them through innovative banking solutions.
- Company: Join Danske Bank, a leading bank with a culture of excellence in Northern Ireland.
- Benefits: Starting salary of £25,000, 22 days leave, and tailored benefits like private medical care.
- Other info: Enjoy hybrid working, paid training, and a vibrant, inclusive workplace culture.
- Why this job: Be part of an award-winning team and make a real impact on customer experiences.
- Qualifications: Passion for customer service; no banking experience needed, just a friendly attitude.
The predicted salary is between 25000 - 25000 € per year.
Join Our Award-Winning Team at Danske Bank. Located in Northern Ireland, Danske Bank is a leading bank with a culture of excellence. Our award-winning contact centre team is growing, and we invite you to be part of our success story in April 2026.
Locations: Killeaton House, Dunmurry Portadown
What Sets Us Apart:
- Career Growth Like No Other: A career pathway that helps you grow with the organization.
- Paid Training and Support: Fully paid training to equip you for success.
- Cultural Vibrancy and Inclusivity: A workplace that fosters professional and personal growth.
- Community Impact: Volunteering and fundraising that makes work meaningful and enjoyable.
Work That Fits Your Life:
- Hybrid working - up to 2 days remote working once fully competent.
- Working hours between 8:00am – 6:00pm, based on your preference.
- Only one late evening every 3 weeks (usually until 8pm).
- One Saturday usually every 4 weeks, with a day off during the week.
- Real balance—without sacrificing development.
Your Role: As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional.
What You'll Bring:
- A passion for Customer service excellence.
- Excellent ability to communicate, listen and support customer needs at first point of contact.
- Able to learn and use new systems and technology in a fast-paced environment.
- No prior banking experience necessary but customer service experience from retail, hospitality, or a phone-based role is preferable.
- Act as an Ambassador for Danske Bank.
Benefits That Work for You:
- Starting salary of £25,000.
- Enjoy 22 days’ leave, plus bank holidays.
- Tailor your benefits: private medical care, Holiday purchase Scheme, and exclusive discounts from a range of retailers in-store and online.
- 24/7 Employee assistance programme to support your emotional wellbeing.
- Workplace Pension.
- Life Assurance.
- Staff Bank is dedicated support for our colleagues as well as family and friends to provide colleagues with an exceptional banking journey of their own.
- Family and Friends recruitment referral scheme.
Ready to Jumpstart Your Career at Danske Bank? We’re excited to hear from you! Apply now and let’s thrive together. For any queries, reach out to Danielle Angelone or Seamus Lavery at 02890 048074.
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us on your CV and a member of the team will be in touch to discuss.
Equal Opportunity Statement: Danske Bank is an equal opportunity workplace. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
About Us: Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We’ve been helping people and businesses achieve their ambitions for over 200 years. We serve our personal and business customers through branches, regional business centres, telephone banking and digital channels. We are committed to Social Responsibility and maintaining a local presence with the support of an international parent.
Customer Service Adviser - Contact Centre in Portadown employer: Danske Bank
At Danske Bank, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises your professional growth. With fully paid training, flexible hybrid working options, and a commitment to community impact, we ensure that our Customer Service Advisers thrive both personally and professionally in our Dunmurry location. Join us and enjoy competitive benefits, a supportive environment, and the opportunity to make a meaningful difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Contact Centre in Portadown
✨Tip Number 1
Get to know Danske Bank! Research their values and culture so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and impress them during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll highlight your passion for customer service excellence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company and might even lead to a referral—always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team at Danske Bank. Let’s thrive together!
We think you need these skills to ace Customer Service Adviser - Contact Centre in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Adviser role. Highlight any customer service experience you have, even if it’s from retail or hospitality, as this will show us you're ready to engage with our customers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join Danske Bank. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your ability to listen and support customer needs in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our award-winning team!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about your past experiences in retail or hospitality and how they relate to the role. Be ready to share specific examples of how you've handled customer queries or complaints effectively.
✨Research Danske Bank
Take some time to learn about Danske Bank's values, culture, and recent achievements. Understanding their commitment to diversity and community impact will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re attentive. This is crucial for a Customer Service Adviser role, as it reflects your ability to understand and support customer needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to think on your feet or adapt quickly. Practising these responses will help you feel more confident and articulate during the interview.
