Customer Service Adviser in Newtownards

Customer Service Advisor – Branch Network Northern Ireland (Various locations available)

Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we\’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech mixed with local expertise and decision‑making.

Why you\’ll want to work with us

We are proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams and help people, businesses, and society thrive.

Responsibilities

As a Customer Service Advisor, you will handle customers day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls, and respond to secure mails—delivering outstanding customer service.

Qualifications

• Customer service experience preferably from retail, hospitality, or any customer‑facing role.
• Top‑notch communication and relationship skills.
• A hunger to learn and adapt quickly.
• No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.

Benefits

• Starting salary of £25,000.
• 22 days’ leave plus 10 bank holidays.
• Private medical care, extra holidays, and exclusive discounts.
• Free breakfast on site and discounts on gym memberships and other wellness offerings.

Locations

• Banbridge
• Downpatrick
• Lisburn
• Newtownards
• Portadown

Danske Bank is proud to be an equal opportunity workplace. As a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.