At a Glance
- Tasks: Engage with customers and support their banking journey with innovative solutions.
- Company: Join Danske Bank, Northern Ireland's leading bank with a vibrant community culture.
- Benefits: Starting salary of £25,000, 22 days leave, and tailored benefits.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Kickstart your career with paid training and real growth opportunities.
- Qualifications: Passion for customer service; no banking experience needed, just a friendly attitude.
The predicted salary is between 25000 - 25000 € per year.
Join Our Award-Winning Team at Danske Bank. Why Choose Danske Bank? We're Not Just a Bank; we are a Banking Culture! At Danske Bank, Northern Ireland's leading bank, we pride ourselves on being more than just a workplace. We're a vibrant community, dedicated to fostering a culture of excellence. Ranked as the No.1 locally managed company, our award-winning contact centre team is growing, and we want you to be a part of our success story in 2026!
Locations: Killeaton House, Dunmurry Portadown
What Sets Us Apart?
- Career Growth Like No Other: We recognize the importance of nurturing talent, offering development to ensure that you're not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength.
- Paid Training and Support: Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support.
- Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and to make a home for our colleagues. Get involved in our diversity groups.
- Community Impact: From volunteering to fundraising, we believe work should feel meaningful. We build community into what we do-and we make it fun along the way.
Work That Fits Your Life
- Hybrid working - up to 2 days remote working once fully competent
- Working hours between 8:00am - 6:00pm, based on your preference
- Only one late evening every 3 weeks (usually until 8pm)
- One Saturday usually every 4 weeks, with a day off during the week
- Real balance-without sacrificing development
Your Role:
As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional.
What You'll Bring:
- A passion for customer service excellence.
- Excellent ability to communicate, listen and support customer needs at first point of contact.
- Able to learn and use new systems and technology in a fast-paced environment.
- No prior banking experience necessary but customer service experience from retail, hospitality, or a phone-based role is preferable.
- Act as an ambassador for Danske Bank.
Benefits That Work for You:
- Starting salary of £25,000.
- Enjoy 22 days' leave, plus bank holidays.
- Tailor your benefits: private medical care, holiday purchase scheme, and exclusive discounts from a range of retailers in-store and online.
- 24/7 employee assistance programme to support your emotional wellbeing.
- Workplace pension.
- Life assurance.
- Staff bank is dedicated support for our colleagues as well as family and friends to provide colleagues with an exceptional banking journey of their own.
- Family and friends recruitment referral scheme.
Ready to Jumpstart Your Career at Danske Bank? We're excited to hear from you! Apply now and let's thrive together!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace.
About Us: Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We've been helping people and businesses achieve their ambitions for over 200 years. Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels.
Customer Service Adviser - Contact Centre in Newtownabbey employer: Danske Bank
At Danske Bank, we are more than just a bank; we are a vibrant community committed to excellence and inclusivity. Our award-winning contact centre in Dunmurry offers unparalleled career growth opportunities, comprehensive paid training, and a supportive work culture that values diversity and community impact. With flexible working arrangements and a range of benefits tailored to your needs, joining our team means embarking on a meaningful and rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Contact Centre in Newtownabbey
✨Tip Number 1
Get to know Danske Bank! Research their culture, values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Think about how you can demonstrate your ability to engage with customers and support their needs. Role-play scenarios with friends or family to get comfortable with the types of questions you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Danske Bank and ready to thrive together!
We think you need these skills to ace Customer Service Adviser - Contact Centre in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! Share any relevant experiences that highlight your ability to connect with customers and meet their needs. We love seeing candidates who genuinely care about making a difference in people's banking journeys.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight skills and experiences that align with what we're looking for, like communication and problem-solving abilities. This shows us that you've done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can express themselves well, as it reflects the communication skills we value in our Customer Service Advisers.
Apply Through Our Website:Don't forget to apply through our careers page! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our amazing culture at Danske Bank. We can't wait to see your application!
How to prepare for a job interview at Danske Bank
✨Know the Company Culture
Before your interview, take some time to understand Danske Bank's culture and values. They pride themselves on being more than just a bank, so think about how your personal values align with their commitment to community and inclusivity. This will help you demonstrate that you're not just looking for a job, but a place where you can thrive.
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to engage with customers is key. Prepare examples from your past experiences in retail or hospitality where you went above and beyond for a customer. Highlighting these moments will show that you have the passion for customer service excellence they’re looking for.
✨Prepare for Technology Questions
Since the role involves using new systems and technology, be ready to discuss your experience with tech in fast-paced environments. Think of specific instances where you quickly adapted to new tools or processes, as this will demonstrate your ability to learn and thrive in their innovative banking solutions.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programme or career growth opportunities. This shows your genuine interest in the role and helps you assess if Danske Bank is the right fit for you. Plus, it’s a great way to engage with your interviewers!
