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For Companies At a Glance
- Tasks: Assist customers with banking queries and provide top-notch service in a friendly environment.
- Company: Join Danske Bank, Northern Ireland’s leading bank with a fun and inclusive culture.
- Benefits: Starting salary of ÂŁ23,500, 22 days leave, private medical care, and exclusive discounts.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
- Other info: Flexible benefits tailored to your needs and excellent career development opportunities.
The predicted salary is between 18000 - 28000 ÂŁ per year.
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech, mixed with local expertise and decision‑making.
Why you’ll want to work with us
We’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.
Responsibilities
As a Customer Service Advisor, you will handle customers’ day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mail – essentially delivering the outstanding customer service we are famous for.
Training & Career Development
Dive into endless career paths in Personal Banking. Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger – our customers come from all walks of life, so our team should too!
What we are looking for
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well, then we would love to hear from you.
What you’ll bring
- Customer service experience preferably from retail, hospitality, or any customer‑facing roles.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed – just the drive to make a positive impact and be a Danske Bank ambassador.
Benefits
Starting salary of £23,500. Enjoy 22 days’ leave plus 10 bank holidays. Tailor your benefits: private medical care, extra holidays, and exclusive discounts. We offer flexible benefits centred on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We’ve got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We’ve got discounts. Plus, enjoy free breakfast on site!
Branches hiring
- Banbridge
- Downpatrick
- Lisburn
- Newtownards
- Portadown
Application details
Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV – a member of the team will be in touch to discuss. Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal‑opportunity workplace. That means that, as a committed equal‑opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to) gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
Customer Service Adviser in Downpatrick employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Downpatrick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Danske Bank. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit right into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and showcasing your communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Danske Bank values individuality, so don’t be afraid to share your unique experiences and how they’ve shaped your passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to mention your preferred branch location in your application!
We think you need these skills to ace Customer Service Adviser in Downpatrick
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping customers in your application. We want to see that you genuinely care about providing top-notch service, so share any relevant experiences that showcase this passion!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Customer Service Advisor role. Mention specific skills and experiences that align with what we’re looking for, especially your communication and relationship-building abilities.
Be Clear About Your Branch Preference: When applying, don’t forget to mention which branch you’d prefer to work at. This helps us understand where you see yourself fitting in best, and it shows that you’ve done your homework on our locations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Think about your past experiences in retail or hospitality and how they relate to the role. Be ready to share specific examples of how you've handled customer queries or resolved issues.
✨Research Danske Bank
Take some time to learn about Danske Bank’s values, culture, and the services they offer. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, or career development opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions, showcasing your relationship-building skills.