Customer Service Adviser (Branch Network)

Customer Service Advisers – Branch network – Across Northern Ireland

Why you’ll want to work with us:

We are Northern Ireland's leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisers. We don’t like to boast . . but we have been voted Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards! We aren’t just your run of the mill branch teams, we are a community and pride ourselves on our strong team culture. Not only are we renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, we have raised over £100k with our charity partnerships, and we have a long history of supporting local sporting talent through Danske Bank Ulster Schools’ GAA, Ulster Schools Rugby. No wonder we are recognised as one of Northern Ireland's top ten Best Companies to Work for. So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home in our Personal Banking teams.

Why you’ll want to apply:

The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year – making space for some new team members! We are looking for Customer Advisers for a number of our branches across Northern Ireland. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, you’ll get a half day off during the week!)

As a Customer Service Adviser, irrespective of where you work, you will handle customers' day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for!

What we can offer you:

Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, or Risk and Operations and even into Private Banking. Irrespective, there’s lots of opportunity for progression for everyone!

Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training all in a supportive, safe, and collaborative environment.

We think we are a pretty cool place to work, with a collaborative and fun culture. We pride ourselves on being a truly inclusive team – everyone is welcome! We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.

Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer it creates value for society, our business, and the individual.

What skills and experience do you need to join us?

You’ve probably guessed we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background. You’ll also need to have experience of working within a team and have great communication skills. So, if you have these skills and you want to work in our award-winning Personal Banking teams, apply now!

Salary & Benefits:

There’s much more to working at Danske Bank than just a salary, but for this role we are offering an entry salary of £22,000. As a Customer Service Adviser, you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory). We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical, and social. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then you can avail of our free private medical care. If you want to make your money go further, our Danske Discounts offering is just for you. With non-stop discounts, this is the perfect perk for all colleagues. If the gym is of interest to you can avail of savings on gym membership. Finally, all Personal Banking colleagues can avail of free breakfast on site.

Please note:

1st stage in the process - telephone interviews begin week commencing 5th August. Face to face interviews begin week commencing 12th August & 19th August.

Sounds good? Get applying!

If this sounds good to you, we’d love to hear from you. Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria. Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.