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- Tasks: Assist customers with banking queries and provide outstanding service in a supportive team.
- Company: Join Northern Ireland's leading bank, known for its award-winning customer engagement and community support.
- Benefits: Enjoy 32 days of leave, flexible benefits, free breakfast, and discounts on gym memberships.
- Why this job: Be part of a fun, inclusive culture with opportunities for career progression and community volunteering.
- Qualifications: Customer service experience preferred; strong communication and teamwork skills are essential.
- Other info: Telephone interviews start on 5th August; face-to-face interviews follow on 12th and 19th August.
The predicted salary is between 17600 - 26400 £ per year.
Customer Service Advisers – Branch network – Across Northern Ireland
Why you’ll want to work with us:
We are Northern Ireland's leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisers. We have been voted Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards! We aren’t just your run of the mill branch teams, we are a community and pride ourselves on our strong team culture. Not only are we renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, having raised over £100k with our charity partnerships, and we have a long history of supporting local sporting talent.
No wonder we are recognised as one of Northern Ireland's top ten Best Companies to Work for. If you share our values and enthusiasm, then you will find a home in our Personal Banking teams.
Why you’ll want to apply:
The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year, making space for some new team members! We are looking for Customer Advisers for a number of our branches across Northern Ireland. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well, then we would love to hear from you.
Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, you’ll get a half day off during the week!)
As a Customer Service Adviser, you will handle customers' day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for!
What we can offer you:
Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, or Risk and Operations and even into Private Banking. There’s lots of opportunity for progression for everyone!
Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training all in a supportive, safe, and collaborative environment.
We pride ourselves on being a truly inclusive team – everyone is welcome! We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.
Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer it creates value for society, our business, and the individual.
What skills and experience do you need to join us?
You’re probably guessing we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background. You’ll also need to have experience of working within a team and have great communication skills. So, if you have these skills and you want to work in our award-winning Personal Banking teams, apply now!
Salary & Benefits:
There’s much more to working at Danske Bank than just a salary, but for this role we are offering an entry salary of £22,000. As a Customer Service Adviser, you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).
We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical, and social. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then you can avail of our free private medical care. If you want to make your money go further, our Danske Discounts offering is just for you. With non-stop discounts, this is the perfect perk for all colleagues. If the gym is of interest to you, you can avail of savings on gym membership. Finally, all Personal Banking colleagues can avail of free breakfast on site.
Please note:
- 1st stage in the process - telephone interviews begin week commencing 5th August
- Face to face interviews begin week commencing 12th August & 19th August
If this sounds good to you, we’d love to hear from you. Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria.
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
Customer Service Adviser (Branch Network) employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Branch Network)
✨Tip Number 1
Familiarise yourself with the values and community initiatives of Danske Bank. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing that you share their passion.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your ability to deliver outstanding service, which is a key focus for the role.
✨Tip Number 3
Network with current or former employees of Danske Bank if possible. They can provide insights into the company culture and what it takes to succeed in the Customer Service Adviser role, giving you an edge in your application.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since the role involves working closely with others, prepare examples that highlight your ability to collaborate effectively and contribute positively to a team environment.
We think you need these skills to ace Customer Service Adviser (Branch Network)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if it's from a retail or hospitality background. Use specific examples that demonstrate your communication skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work with Danske Bank and how your values align with theirs, particularly their commitment to community and teamwork.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for a Customer Service Adviser, such as problem-solving, adaptability, and a passion for helping customers. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Danske Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of the bank.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, highlight your ability to collaborate effectively. Discuss instances where you contributed to a team goal or supported a colleague, showcasing your teamwork skills.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or resolving conflicts. Prepare thoughtful responses that demonstrate your problem-solving abilities and how you maintain professionalism under pressure.
✨Research the Company Culture
Familiarise yourself with the bank's community involvement and team culture. Mention any specific initiatives or values that resonate with you, showing that you are not only interested in the job but also in being part of their community-focused mission.
