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- Tasks: Assist customers with banking queries and provide outstanding service in a supportive team.
- Company: Join Northern Ireland's leading bank with an award-winning culture.
- Benefits: Competitive salary, 32 days leave, flexible benefits, and free breakfast.
- Why this job: Be part of a community-focused team that values inclusivity and personal growth.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunities for career progression and community volunteering.
The predicted salary is between 18000 - 26000 £ per year.
Customer Service Advisers – Branch network – Across Northern Ireland
Why you’ll want to work with us:
We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisers. We have been voted Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards! We aren’t just your run of the mill branch teams, we are a community and pride ourselves on our strong team culture. Not only are we renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, having raised over £100k with our charity partnerships, and we have a long history of supporting local sporting talent.
No wonder we are recognised as one of Northern Ireland’s top ten Best Companies to Work for. If you share our values and enthusiasm, then you will find a home in our Personal Banking teams.
Why you’ll want to apply:
The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year, making space for some new team members! We are looking for Customer Advisers for a number of our branches across Northern Ireland. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well, then we would love to hear from you.
Our branch working hours are 9-5pm Mon-Fri and Saturday (requirement to work only one in seven but when you do, you’ll get a half day off during the week!)
As a Customer Service Adviser, you will handle customers’ day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for!
What we can offer you:
Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, Risk and Operations, and even into Private Banking. There’s lots of opportunity for progression for everyone!
Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training all in a supportive, safe, and collaborative environment.
We pride ourselves on being a truly inclusive team – everyone is welcome! We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.
Our Personal Banking teams also have many opportunities to come together to do community volunteering. We believe that when colleagues get the opportunity to volunteer it creates value for society, our business, and the individual.
What skills and experience do you need to join us?
You’ve probably guessed we are looking for individuals with customer service experience, preferably from a retail, hospitality or customer facing background. You’ll also need to have experience of working within a team and have great communication skills. So, if you have these skills and you want to work in our award-winning Personal Banking teams, apply now!
Salary & Benefits:
There’s much more to working at Danske Bank than just a salary, but for this role we are offering an entry salary of £22,000. As a Customer Service Adviser, you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).
We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical, and social. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then you can avail of our free private medical care. If you want to make your money go further, our Danske Discounts offering is just for you. With non-stop discounts, this is the perfect perk for all colleagues. If the gym is of interest to you, you can avail of savings on gym membership. Finally, all Personal Banking colleagues can avail of free breakfast on site.
Please note:
- Closes 5pm Wednesday 31st July
- 1st stage in the process - telephone interviews begin week commencing 5th August
- Face to face interviews begin week commencing 12th August & 19th August
If this sounds good to you, we’d love to hear from you. Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria.
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
Customer Service Adviser (Branch Network) employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Branch Network)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows you're proactive and keen to learn more!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Adviser (Branch Network)
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about helping people!
Tailor Your CV to Us: Don’t just send a generic CV! Take the time to tailor it to the role of Customer Service Adviser. Use keywords from the job description and showcase your relevant experience. This shows us that you’re really interested in joining our team.
Be Yourself: We value authenticity, so let your personality shine through in your application. Don’t be afraid to show us who you are and what makes you unique. We’re looking for team players who can bring something special to our community!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV directly. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at Danske Bank
✨Know the Company Inside Out
Before your interview, take some time to research Danske Bank. Understand their values, community involvement, and what makes them a top employer in Northern Ireland. This will not only help you answer questions more effectively but also show your genuine interest in being part of their award-winning team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare specific examples from your past experiences that highlight your skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate that you have the right mindset for the job.
✨Practice Teamwork Scenarios
As teamwork is crucial in this role, be ready to discuss how you've successfully worked within a team. Prepare anecdotes that illustrate your ability to collaborate, support colleagues, and contribute to a positive team culture. This will resonate well with their emphasis on strong team dynamics.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions. Inquire about the training programme, opportunities for progression, or how the team engages with the community. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company’s mission.
