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- Tasks: Assist customers with banking queries and provide outstanding service in a friendly branch environment.
- Company: Join Danske Bank, Northern Ireland’s leading bank with a fun and inclusive culture.
- Benefits: Starting salary of ÂŁ23,500, 22 days leave, private medical care, and exclusive discounts.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
- Other info: Flexible working hours and endless career growth opportunities await you!
The predicted salary is between 19500 - 25000 ÂŁ per year.
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech, mixed with local expertise and decision‑making.
Why choose us? We’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.
As a Customer Service Advisor, you will handle customer’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails, basically delivering that outstanding customer service we are famous for!
Dive into endless career paths in Personal Banking. There’s room for everyone to grow here! Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger—our customers come from all walks of life, so our team should too!
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you. Interacting with customers and assisting them with their banking needs is crucial to providing excellent service and fostering strong customer relationships. This role isn’t a desk or administrative role; it involves understanding individual customer circumstances, addressing their concerns, and offering tailored solutions.
Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).
What you’ll bring…
- Customer service experience preferably from retail, hospitality, or any customer‑facing roles.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you:
- Starting salary of ÂŁ23,500.
- Enjoy 22 days' leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- We offer flexible benefits centred on wellness, finances, and more, tailored to your needs.
- Need extra holidays or medical treatment? We’ve got free private medical care.
- Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings.
- Interested in gym memberships? We’ve got discounts.
- Plus, enjoy free breakfast on site!
We’re hiring for our Newry, Armagh, Dungannon, Magherafelt, Omagh, Enniskillen & Irvinestown branches.
Sounds good? Get applying! Hope to see you on the team! Please detail on your application which branch you’d prefer to be based in.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We’ve been helping people and businesses achieve their ambitions for over 200 years. Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels.
We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society.
Customer Service Adviser employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Danske Bank. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience can shine in this role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! Even if the bank has a casual vibe, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any relevant experiences that highlight your ability to connect with customers and provide top-notch support.
Tailor Your Application: Make sure to customise your application for the specific branch you’re interested in. Mentioning your preferred location shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Adviser role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what excellent service looks like and be ready to share examples from your past experiences, even if they’re from retail or hospitality. This will show that you’re passionate about helping customers.
✨Research Danske Bank
Take some time to learn about Danske Bank’s values, culture, and the specific branches you’re applying to. Knowing their mission and how they serve the community will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios where you’ve resolved conflicts or provided exceptional service. Practising these responses will help you feel more confident during the interview.
✨Show Your Enthusiasm
Let your passion for customer service shine through! Be friendly, approachable, and express your eagerness to join the team. Remember, they’re looking for someone who fits into their fun and inclusive culture, so don’t hold back on showing your personality.