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For Companies At a Glance
- Tasks: Assist customers with banking queries and provide outstanding service in a friendly environment.
- Company: Join Danske Bank, Northern Ireland's leading bank with a fun and inclusive culture.
- Benefits: Starting salary of £23,500, 22 days leave, private medical care, and exclusive discounts.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Customer service experience preferred; no banking experience needed, just a passion for helping others.
- Other info: Flexible working hours and endless career growth opportunities await you!
The predicted salary is between 20000 - 26000 £ per year.
Overview
Customer Service Advisor – Branch Network Northern Ireland (Various locations available)
Kickstart your career with Danske Bank as a Customer Service Advisor!
Join Northern Ireland\’s leading bank, where we\’re all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.
Why you\’ll want to work with us:
Why choose us? We\’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you\’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.
Here\’s the scoop: As a Customer Service Advisor, you will handle customer\’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails…..basically delivering that outstanding customer service we are famous for!
Dive into endless career paths in Personal Banking. There\’s room for everyone to grow here!
Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We\’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger-our customers come from all walks of life, so our team should too!
What are we looking for?
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.
Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu.
What you\’ll bring
- Customer service experience preferably from retail, hospitality, or any customer-facing roles.
- Top-notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed-just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you
- Starting salary of £23,500.
- Enjoy 22 days\’ leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
We offer flexible benefits centred on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We\’ve got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We\’ve got discounts. Plus, enjoy free breakfast on site!
Sounds good? Get applying! Hope to see you on the team!
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Good luck!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Customer Service Adviser employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know Danske Bank! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the bank to stand out.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to connect with customers. Role-play common scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past roles where you went above and beyond for a customer. This will help us see your dedication during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you're keen and helps keep you on our radar as we make decisions.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. Share any experiences you've had in retail or hospitality that showcase your ability to connect with customers and solve their problems.
Tailor Your CV to the Role: Take a moment to tweak your CV so it aligns with the job description. Use keywords from the listing, like 'communication skills' and 'teamwork', to show that you’re a perfect fit for the Customer Service Advisor role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your enthusiasm for helping others or your unique background, we value diversity and want to see what makes you special.
Apply Through Our Website: Make sure to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy to navigate, so you can focus on showcasing your skills!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Think about specific examples where you went above and beyond for a customer, as this will show your passion for delivering outstanding service.
✨Research Danske Bank
Get familiar with Danske Bank's values, culture, and the services they offer. This will help you align your answers with what they’re looking for and demonstrate that you’re genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of teamwork?' Practising your responses will help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Adaptability
During the interview, express your eagerness to learn and adapt. Highlight any experiences where you’ve quickly picked up new skills or adjusted to changes, as this is key for a role that involves handling various customer queries.
