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- Tasks: Join our vibrant team as a Customer Service Adviser, helping customers thrive every day.
- Company: Danske Bank is Northern Ireland's leading bank, known for its inclusive culture and community impact.
- Benefits: Enjoy flexible working, 22 days leave, private medical care, and a supportive employee assistance programme.
- Why this job: Be part of an award-winning team that values diversity, personal growth, and making a positive difference.
- Qualifications: No banking experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible work patterns and hybrid options available after training, with opportunities for career growth.
The predicted salary is between 19500 - 26000 £ per year.
Customer Service Advisor – Branch Network Northern Ireland (Various locations available)
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we\’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech mixed with local expertise and decision‑making.
Why you\’ll want to work with us
We are proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams and help people, businesses, and society thrive.
Responsibilities
As a Customer Service Advisor, you will handle customers day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls, and respond to secure mails—delivering outstanding customer service.
Qualifications
- Customer service experience preferably from retail, hospitality, or any customer‑facing role.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.
Benefits
- Starting salary of £25,000.
- 22 days’ leave plus 10 bank holidays.
- Private medical care, extra holidays, and exclusive discounts.
- Free breakfast on site and discounts on gym memberships and other wellness offerings.
Locations
- Banbridge
- Downpatrick
- Lisburn
- Newtownards
- Portadown
Danske Bank is proud to be an equal opportunity workplace. As a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
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Customer Service Adviser employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Danske Bank's values and culture. Understanding their commitment to community impact and inclusivity will help you align your responses during interviews, showcasing that you share their passion for customer service excellence.
✨Tip Number 2
Prepare to discuss your communication and relationship-building skills. Think of specific examples from your past experiences where you've successfully engaged with customers or resolved issues, as these will demonstrate your suitability for the role.
✨Tip Number 3
Show your eagerness to learn and adapt in a fast-paced environment. Be ready to explain how you've handled changes or challenges in previous roles, as this will highlight your ability to thrive in the dynamic setting of a contact centre.
✨Tip Number 4
Engage with Danske Bank's social media and community initiatives. By being active in their online presence or participating in local events, you can gain insights into their operations and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for customer service excellence and strong communication skills. Use specific examples from your past experiences that demonstrate how you've built relationships and adapted in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working at Danske Bank. Mention their commitment to diversity and community impact, and explain how your values align with theirs. Be sure to express your eagerness to contribute to their vibrant culture.
Highlight Relevant Skills: In your application, emphasise any transferable skills you possess, such as problem-solving, teamwork, and adaptability. Even if you lack direct banking experience, showcase your willingness to learn and make a positive impact.
Follow Application Instructions: Ensure you upload your CV and any other required documents as specified in the job listing. Double-check that your application is complete and that you've included any necessary details about accommodations if needed.
How to prepare for a job interview at Danske Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not banking-related.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare to discuss how you build relationships with customers and handle difficult conversations effectively.
✨Research Danske Bank's Culture
Familiarise yourself with Danske Bank's values and culture. Be ready to discuss how your personal values align with their commitment to diversity, inclusion, and community impact, as this will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you successfully navigated challenges, especially in fast-paced environments.