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- Tasks: Join our vibrant team as a Customer Service Adviser, helping customers thrive every day.
- Company: Danske Bank is Northern Ireland's leading bank, known for its inclusive culture and community impact.
- Benefits: Enjoy flexible working, 22 days leave, private medical care, and a supportive employee assistance programme.
- Why this job: Be part of an award-winning team that values diversity, personal growth, and making a positive difference.
- Qualifications: No banking experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible work patterns and hybrid options available after training, with opportunities for career growth.
The predicted salary is between 19500 - 26000 ÂŁ per year.
Customer Service Adviser – Branch Network Northern Ireland (Various locations available)
Kickstart your career with Danske Bank as a Customer Service Advisor!
Join Northern Ireland’s leading bank, where we\’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech mixed with local expertise and decision‑making.
Why you’ll want to work with us: We\’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses and society thrive.
As a Customer Service Advisor, you will handle customers’ day‑to‑day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails… basically delivering that outstanding customer service we are famous for!
Dive into endless career paths in Personal Banking. There’s room for everyone to grow here!
Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger—our customers come from all walks of life, so our team should too!
What we’re looking for?
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.
Our branch working hours are 9‑5pm Mon‑Fri and Saturday 9.45‑3.15 (only if you live within 25 miles of one of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).
What you’ll bring…
- Customer service experience preferably from retail, hospitality, or any customer‑facing roles.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you:
- Starting salary of ÂŁ23,500.
- Enjoy 22 days’ leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- Flexible benefits centred on wellness, finances and more, tailored to your needs. Free private medical care, gym discounts, free breakfast on site.
What branches are hiring?
We’re hiring for the Banbridge, Downpatrick, Lisburn, Newtownards & Portadown branches.
Application details
Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Equal Opportunity
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Financial Services and IT Services and IT Consulting
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Customer Service Adviser employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Danske Bank's values and culture. Understanding their commitment to community impact and inclusivity will help you align your responses during interviews, showcasing that you share their passion for customer service excellence.
✨Tip Number 2
Prepare to discuss your communication and relationship-building skills. Think of specific examples from your past experiences where you've successfully engaged with customers or resolved issues, as these will demonstrate your suitability for the role.
✨Tip Number 3
Show your eagerness to learn and adapt in a fast-paced environment. Be ready to explain how you've handled changes or challenges in previous roles, as this will highlight your ability to thrive in the dynamic setting of a contact centre.
✨Tip Number 4
Engage with Danske Bank's social media and community initiatives. By being active in their online presence or participating in local events, you can gain insights into their operations and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for customer service excellence and strong communication skills. Use specific examples from your past experiences that demonstrate how you've built relationships and adapted in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working at Danske Bank. Mention their commitment to diversity and community impact, and explain how your values align with theirs. Be sure to express your eagerness to contribute to their vibrant culture.
Highlight Relevant Skills: In your application, emphasise any transferable skills you possess, such as problem-solving, teamwork, and adaptability. Even if you lack direct banking experience, showcase your willingness to learn and make a positive impact.
Follow Application Instructions: Ensure you upload your CV and any other required documents as specified in the job listing. Double-check that your application is complete and that you've included any necessary details about accommodations if needed.
How to prepare for a job interview at Danske Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not banking-related.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare to discuss how you build relationships with customers and handle difficult conversations effectively.
✨Research Danske Bank's Culture
Familiarise yourself with Danske Bank's values and culture. Be ready to discuss how your personal values align with their commitment to diversity, inclusion, and community impact, as this will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you successfully navigated challenges, especially in fast-paced environments.
