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- Tasks: Join our vibrant team as a Customer Service Adviser, helping customers thrive every day.
- Company: Danske Bank is Northern Ireland's leading bank, known for its inclusive culture and community impact.
- Benefits: Enjoy flexible working, 22 days leave, private medical care, and a supportive employee assistance programme.
- Why this job: Be part of an award-winning team that values diversity, personal growth, and making a positive difference.
- Qualifications: No banking experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible work patterns and hybrid options available after training, with opportunities for career growth.
The predicted salary is between 19500 - 26000 £ per year.
2 weeks ago Be among the first 25 applicants
Join Our Award-Winning Team at Danske Bank
Job Description
Your Career, Your Danske Bank……..You’re Danske Bank
Join Our Award-Winning Team at Danske Bank
Why Choose Danske Bank? We\’re Not Just a Bank; we are a Banking Culture!
Overview
At Danske Bank, Northern Ireland\’s leading bank, we pride ourselves on being more than just a workplace. We\’re a vibrant community, a family dedicated to fostering a culture of excellence. Ranked as the No.1 locally managed company, our award-winning contact centre team is expanding, and we want you to be a part of our success story in September 2025!
Locations
- Killeaton House, Dunmurry
- Portadown
What Sets Us Apart?
- Career Growth Like No Other: Why settle for a job when you can have a career that grows with you? We recognize the importance of nurturing talent, offering development to ensure that you\’re not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength.
- Training and Support: Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support.
- Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and where every team member feels they truly belong. Our aim is to make everyone feel included and that they belong.
- Get involved in our diversity groups such as Belong Team, Culture Club, Green Team, and Team Engage, and let your ideas shine. Our dedication to diversity and inclusion isn’t just talk; it’s woven into the fabric of our daily operations.
- Community Impact: Feel the joy of giving back through our volunteering and fundraising initiatives. We make fun a part of our mission!
Why you’ll want to work with us
At Danske Bank, we’re driven by a clear purpose: to help customers, colleagues, and society thrive. We believe that what we do genuinely makes a positive difference and that our culture and ways of working create a unique place to grow your career. This includes investing in our people’s personal growth and wellbeing to ensure everyone feels that they belong and are set up for success.
You don’t have to just take our word for it – we are very proud of our external recognition which includes being rated by Best Companies as a 3-star World Class Organisation to work for, as a Top 100 Best Company to Work for in the UK and as 4th in the Financial Services Sector.
We value diversity in its broadest sense which we know makes us stronger as a business and invites all colleagues to bring their whole selves to work. Our Diversity and Inclusion Strategy is central to our purpose and shows up in how we work every day.
Driving sustainability is a key strategic priority for us. We’re proud to have achieved the highest level in the Northern Ireland Environmental Benchmarking Survey by Business in the Community (BITC) for the seventh consecutive year.
We’re passionate about giving back to the communities in which we live and work. There are lots of ways you can get involved, such as fundraising for our charity partner (Include Youth), visiting schools to teach young people about money and budgeting, volunteering with a local food bank, planting trees, and more.
So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home at Danske Bank.
Your benefits
We want to be a workplace in which our colleagues can succeed and feel empowered through all stages of their career and life. We also offer an attractive range of flexible benefits centred on wellness, financial, psychological, physical and social. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, if you want to buy more holidays or need to avail of medical treatment, then we have a range of benefits for you.
- Starting salary of £23,500.
- Enjoy 22 days’ leave, plus bank holidays.
- Tailor your benefits: private medical care, Holiday purchase Scheme, and exclusive discounts from a range of retailers in-store and online.
- 24/7 Employee assistance programme to support your emotional wellbeing.
- Workplace Pension.
- Life Assurance.
- Workplace guiding principles to support Carers, Menopause and parents.
- Staff Bank is dedicated support for our colleagues as well as family and friends to provide colleagues with an exceptional banking journey of their own.
- Family and Friends recruitment referral scheme.
- Embrace flexibility with our hybrid working model, allowing you to work remotely for up to 2 days per week after initial training.
Work patterns that work for you
Forget the mundane 9-5. Our flexible work patterns include options for early finishes and a hybrid model that respects your life outside of work. Once you are fully competent within your role, you’ll be able to work remotely for up to 2 days per week. Your typical work pattern will be between 8.00am and 6.00pm, based on your preference, with only one evening every 3 weeks – normally until 8pm. You’ll also work one Saturday every 4 weeks and then you can take a day off during the week instead.
Your areas of knowledge and expertise that matter most for this role
- A passion for Customer service excellence.
- Strong communication and relationship-building skills.
- Keenness to learn and adapt in a fast-paced environment.
- No prior banking experience necessary; just a drive to make a positive impact and act as an Ambassador for Danske Bank.
Ready to Jumpstart Your Career at Danske Bank?
We’re excited to hear from you! Apply now and let\’s thrive together. For any queries, reach out to Danielle Angelone or Seamus Lavery at 02890048074. We can\’t wait to welcome you as part of our team! Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria.
Good luck!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV and a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to) gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Financial Services
- IT Services and IT Consulting
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Customer Service Adviser employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Danske Bank's values and culture. Understanding their commitment to community impact and inclusivity will help you align your responses during interviews, showcasing that you share their passion for customer service excellence.
✨Tip Number 2
Prepare to discuss your communication and relationship-building skills. Think of specific examples from your past experiences where you've successfully engaged with customers or resolved issues, as these will demonstrate your suitability for the role.
✨Tip Number 3
Show your eagerness to learn and adapt in a fast-paced environment. Be ready to explain how you've handled changes or challenges in previous roles, as this will highlight your ability to thrive in the dynamic setting of a contact centre.
✨Tip Number 4
Engage with Danske Bank's social media and community initiatives. By being active in their online presence or participating in local events, you can gain insights into their operations and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for customer service excellence and strong communication skills. Use specific examples from your past experiences that demonstrate how you've built relationships and adapted in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working at Danske Bank. Mention their commitment to diversity and community impact, and explain how your values align with theirs. Be sure to express your eagerness to contribute to their vibrant culture.
Highlight Relevant Skills: In your application, emphasise any transferable skills you possess, such as problem-solving, teamwork, and adaptability. Even if you lack direct banking experience, showcase your willingness to learn and make a positive impact.
Follow Application Instructions: Ensure you upload your CV and any other required documents as specified in the job listing. Double-check that your application is complete and that you've included any necessary details about accommodations if needed.
How to prepare for a job interview at Danske Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not banking-related.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare to discuss how you build relationships with customers and handle difficult conversations effectively.
✨Research Danske Bank's Culture
Familiarise yourself with Danske Bank's values and culture. Be ready to discuss how your personal values align with their commitment to diversity, inclusion, and community impact, as this will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you successfully navigated challenges, especially in fast-paced environments.
