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- Tasks: Assist customers with banking queries and provide outstanding service in a friendly environment.
- Company: Join Danske Bank, Northern Ireland's leading bank with a fun and inclusive culture.
- Benefits: Starting salary of £25,000, 22 days leave, private medical care, and exclusive discounts.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
- Other info: Flexible working hours and opportunities for part-time roles available.
The predicted salary is between 25000 - 25000 £ per year.
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland's leading bank, where we’re all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.
Why you’ll want to work with us:
- We’re proud to be ranked among the top ten best places to work in Northern Ireland.
- If you share our values and enthusiasm, you’ll shine in our Branch Banking teams!
- Be part of a team making waves and helping people, businesses, and society thrive.
Here’s the scoop:
As a Customer Service Advisor, you will handle customer’s day-to-day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails—basically delivering that outstanding customer service we are famous for! Dive into endless career paths in Personal Banking. There’s room for everyone to grow here!
Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger—our customers come from all walks of life, so our team should too!
What are we looking for?
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.
Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part-time applications will be considered (minimum 21 hours).
What you’ll bring:
- Customer service experience preferably from retail, hospitality, or any customer-facing roles.
- Top-notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you:
- Starting salary of £25,000.
- Enjoy 22 days’ leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- We offer flexible benefits centred on wellness, finances, and more, tailored to your needs.
- Need extra holidays or medical treatment? We’ve got free private medical care.
- Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings.
- Interested in gym memberships? We’ve got discounts.
- Plus, enjoy free breakfast on site!
What branches are hiring?
We’re hiring for our Banbridge, Downpatrick, Lisburn, Newtownards & Portadown branches. Sounds good? Get applying! Hope to see you on the team! Please detail on your application which branch you’d prefer to be based in.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Interviews will be held face to face for candidates who are shortlisted. Good luck!
If you have a disability, long-term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace.
That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Service Adviser in Craigavon employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Craigavon
✨Tip Number 1
Get to know Danske Bank! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your approach and impress them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to connect with customers effectively. Role-play common scenarios with friends or family to build confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Danske Bank. They might even give you a heads-up on what to expect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Danske Bank.
We think you need these skills to ace Customer Service Adviser in Craigavon
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. Share any experiences you've had in retail or hospitality that showcase your ability to connect with customers and solve their problems.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to Danske Bank. Mention specific branches you’re interested in and why you’d be a great fit for their team. It shows you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let your enthusiasm come across without overcomplicating things.
Apply Through Our Website: Make sure to apply through our careers page! It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate, so you can focus on making your application stand out.
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in retail or hospitality, and how they relate to the role at Danske Bank. Think about specific examples where you went above and beyond for a customer.
✨Show Enthusiasm for the Role
Danske Bank values passion and enthusiasm. During the interview, express your excitement about helping customers and being part of a supportive team. Share why you want to work specifically for Danske Bank and how you align with their values.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you worked in a team?' Practise your answers, focusing on your communication skills and adaptability, which are key for this role.
✨Research the Branch Locations
Since there are multiple branches hiring, do a bit of homework on the specific locations you're interested in. Mentioning something unique about a branch during your interview can show your genuine interest and help you stand out.