Danske Futures Apprenticeship in Coleraine

Danske Futures is our Higher-Level Apprenticeship programme designed to combine impactful work, funded education, and endless opportunities. We have over 100 past and present apprentices, and started our journey with Apprenticeships in 2018.

A permanent role with a salary from day one. A fully funded BSc Hons degree in Leading on Customer Operations, in collaboration with Ulster University, Belfast. Part-time study alongside hands-on experience at Danske Bank.

Danske Bank is more than just a workplace. We’re a fun, dynamic, and inclusive community that values ambition and diversity. Our people don’t just work here—they thrive here. If you’re ready to bring energy, ambition, and curiosity to help people, businesses, and our communities succeed, you’ll fit right in.

You’ll be part of a team that welcomes talent from all backgrounds. Our inclusive culture brings out the best ideas, embraces diversity, and ensures everyone feels they belong. We are proud to offer support, flexibility, adjustments and accommodations to help everyone succeed.

We invest in YOU—including your personal growth and wellbeing—so you can excel at everything you do. Sustainability matters to us. We’ve been the top performer in the Northern Ireland Environmental Benchmarking Survey for seven years straight, and we love giving back to our communities. Raise money for charity, teach young people about money, help at food banks, plant trees—the choice is yours!

From flexible working to awesome discounts and wellness perks, our benefits package is designed with your goals and passions in mind. You will start on a salary of £25,000 and this is reviewed annually, 22 days annual leave, plus 10 paid bank holidays and the option of buying an additional 5 days of annual leave.

Typical roles:

• Customer Service Adviser (Branch): Become the friendly face of Danske Bank by solving customers’ queries, advising about new products, providing digital banking help, and delivering standout support every day.
• Customer Service Adviser (Contact Centre): Be our customers’ first point of contact, giving professional advice on our products and services, whether it’s over the phone or through our tech channels.
• Customer Support Officer (Customer Support Team): Apply your precision and problem-solving skills to handle processing and administrative tasks, helping us meet service standards and industry compliance.

Is this you?

• If you’re passionate about delivering brilliant customer service, a confident communicator, and ready to balance both work and study, this could be your perfect opportunity.
• Excellent customer service skills.
• Resilience and positivity, even under pressure.
• Strong time management—juggling work and study like a pro!
• Your ambitions and strong problem-solving skills will help you thrive in this dynamic environment of learning and growth.

Here’s what we need from you:

• 3 A-levels (A-C grades) + 6 GCSEs (A*-C/4-9, including Maths and English), OR a degree in a different field (Business, Finance, and Economics degrees are not eligible).
• Clearly list your qualifications and achievements on your CV - we can’t progress applications without this and it will lead to automatic rejection.

Timeline:

• Start date: Summer 2026
• Get to know us days on the 8th and 9th of April 2026 in our Belfast office
• Conditional offers: made within 2 weeks of final stage interviews, so check your email (and spam folder)!

Danske Bank is proud to be an equal opportunity workplace. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, race, background, nationality, generation, age, working style, religious belief, sexual orientation, gender identity, gender expression, disability and cognitive diversity, including neurodiversity.

We welcome applications from individuals of all backgrounds and invite and encourage applications from individuals with disabilities or whom are neurodivergent. We are committed to removing barriers throughout our recruitment and employment process and we believe that a diverse and inclusive workforce drives better outcomes for our people, our business and the communities that we are part of.

At Danske Bank, we don’t just offer a job - we offer a career where you’ll grow, thrive, and be part of driving positive change. Danske Futures is a challenging yet rewarding journey, and we’ll support you every step of the way. You’ll work closely with your line manager and the Early Careers Lead, plus you’ll have a dedicated mentor from outside your immediate team. Combine that with paid study time every month, Ulster University lectures at the Belfast Campus, and networking opportunities with Danske Bank’s Subject Matter Experts, and you’ll have everything you need to succeed!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!

Good luck!