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- Tasks: Kickstart your career with hands-on experience while studying for a fully funded degree.
- Company: Join Danske Bank, the number 1 bank in Northern Ireland, known for its inclusive culture.
- Benefits: Enjoy a starting salary of ÂŁ25,000, flexible working, and wellness perks.
- Why this job: Make a real impact while balancing work and study in a dynamic environment.
- Qualifications: 3 A-levels (A-C) or a degree in a different field required.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 25000 - 25000 ÂŁ per year.
Danske Futures is our Higher-Level Apprenticeship programme designed to combine impactful work, funded education, and endless opportunities. We have over 100 past and present apprentices, and started our journey with Apprenticeships in 2018.
A permanent role with a salary from day one. A fully funded BSc Hons degree in Leading on Customer Operations, in collaboration with Ulster University, Belfast. Part-time study alongside hands-on experience at Danske Bank.
Danske Bank is more than just a workplace. We’re a fun, dynamic, and inclusive community that values ambition and diversity. Our people don’t just work here—they thrive here. If you’re ready to bring energy, ambition, and curiosity to help people, businesses, and our communities succeed, you’ll fit right in.
You’ll be part of a team that welcomes talent from all backgrounds. Our inclusive culture brings out the best ideas, embraces diversity, and ensures everyone feels they belong. We are proud to offer support, flexibility, adjustments and accommodations to help everyone succeed.
We invest in YOU—including your personal growth and wellbeing—so you can excel at everything you do. Sustainability matters to us. We’ve been the top performer in the Northern Ireland Environmental Benchmarking Survey for seven years straight, and we love giving back to our communities. Raise money for charity, teach young people about money, help at food banks, plant trees—the choice is yours!
From flexible working to awesome discounts and wellness perks, our benefits package is designed with your goals and passions in mind. You will start on a salary of ÂŁ25,000 and this is reviewed annually, 22 days annual leave, plus 10 paid bank holidays and the option of buying an additional 5 days of annual leave.
Typical roles:
- Customer Service Adviser (Branch): Become the friendly face of Danske Bank by solving customers’ queries, advising about new products, providing digital banking help, and delivering standout support every day.
- Customer Service Adviser (Contact Centre): Be our customers’ first point of contact, giving professional advice on our products and services, whether it’s over the phone or through our tech channels.
- Customer Support Officer (Customer Support Team): Apply your precision and problem-solving skills to handle processing and administrative tasks, helping us meet service standards and industry compliance.
Is this you?
- If you’re passionate about delivering brilliant customer service, a confident communicator, and ready to balance both work and study, this could be your perfect opportunity.
- Excellent customer service skills.
- Resilience and positivity, even under pressure.
- Strong time management—juggling work and study like a pro!
- Your ambitions and strong problem-solving skills will help you thrive in this dynamic environment of learning and growth.
Here’s what we need from you:
- 3 A-levels (A-C grades) + 6 GCSEs (A*-C/4-9, including Maths and English), OR a degree in a different field (Business, Finance, and Economics degrees are not eligible).
- Clearly list your qualifications and achievements on your CV - we can’t progress applications without this and it will lead to automatic rejection.
Timeline:
- Start date: Summer 2026
- Get to know us days on the 8th and 9th of April 2026 in our Belfast office
- Conditional offers: made within 2 weeks of final stage interviews, so check your email (and spam folder)!
Danske Bank is proud to be an equal opportunity workplace. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, race, background, nationality, generation, age, working style, religious belief, sexual orientation, gender identity, gender expression, disability and cognitive diversity, including neurodiversity.
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
At Danske Bank, we don’t just offer a job - we offer a career where you’ll grow, thrive, and be part of driving positive change. Danske Futures is a challenging yet rewarding journey, and we’ll support you every step of the way. You’ll work closely with your line manager and the Early Careers Lead, plus you’ll have a dedicated mentor from outside your immediate team. Combine that with paid study time every month, Ulster University lectures at the Belfast Campus, and networking opportunities with Danske Bank’s Subject Matter Experts, and you’ll have everything you need to succeed!
Danske Futures Apprenticeship in Belfast employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Danske Futures Apprenticeship in Belfast
✨Tip Number 1
Get to know Danske Bank! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem or handle a difficult customer. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or past apprentices on LinkedIn. They can provide insider tips and maybe even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Danske Futures Apprenticeship in Belfast
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to clearly list your qualifications and achievements on your CV. We need to see this info to move forward with your application, so don’t skip it!
Tailor Your Application: Take a moment to tailor your CV and cover letter to highlight how your skills and experiences align with the role. We love seeing candidates who really get what we're about!
Be Yourself: Let your personality shine through in your application. We’re looking for genuine passion and enthusiasm, so don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Danske Bank
✨Know Your Stuff
Before the interview, make sure you understand what Danske Futures is all about. Familiarise yourself with their values, mission, and the specifics of the apprenticeship programme. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is a big part of the roles available, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the position.
✨Time Management is Key
With the balance of work and study, it's crucial to highlight your time management skills. Prepare to share specific strategies you use to juggle multiple responsibilities. This will reassure the interviewers that you can handle the demands of the apprenticeship while excelling in your studies.
✨Be Yourself and Embrace Diversity
Danske Bank values diversity and inclusion, so don’t be afraid to let your personality shine through. Share your unique background and experiences, and how they contribute to your perspective. This will help you connect with the interviewers and show that you align with their inclusive culture.
