At a Glance
- Tasks: Assist customers with banking queries and provide outstanding service in a friendly environment.
- Company: Join Danske Bank, Northern Ireland's leading bank with a fun and inclusive culture.
- Benefits: Starting salary of £25,000 pro rata, 22 days leave, private medical care, and exclusive discounts.
- Other info: Flexible part-time options available across multiple shopping centre branches.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
The predicted salary is between 25000 - 25000 £ per year.
Your Career, Your Danske Bank. You're Danske Bank Customer Service Advisor - Shopping Centre Branches Abbeycentre | Bloomfield | Forestside | Kennedy Centre. Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland's leading bank, where we're all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.
Why you'll want to work with us: We're proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you'll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.
Here's the scoop: As a Customer Service Advisor, you will handle customer's day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails, basically delivering that outstanding customer service we are famous for! Dive into endless career paths in Personal Banking. There's room for everyone to grow here!
Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We're a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger - our customers come from all walks of life, so our team should too!
What are we looking for? We are looking for Customer Service Advisors for our shopping centre branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.
We have two part time options available:
- Option 1 - Mon-Fri 9am-3pm (Colleagues will also be required to work a maximum of 1 in 8 Saturdays 10am-3pm with time off in lieu of the Saturday working)
- Option 2 - Sat 10am-3pm plus 2 days between Mon-Fri 9am-5pm (This option requires you to work every Saturday 10am-3pm & a minimum of 2 days between Mon-Fri 9am-5pm)
What you'll bring... Customer service experience preferably from retail, hospitality, or any customer-facing roles. Top-notch communication and relationship skills. A hunger to learn and adapt quickly. No banking experience needed - just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you: Starting salary of £25,000 pro rata. Enjoy 22 days' leave plus 10 bank holidays pro rata. Tailor your benefits: private medical care, extra holidays, and exclusive discounts. We offer flexible benefits centred on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We've got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We've got discounts. Plus, enjoy free breakfast on site!
Sounds good? Get applying! Hope to see you on the team! Please detail on your application which branch you'd prefer to be based in - Abbeycentre | Bloomfield | Forestside | Kennedy Centre.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Good luck! If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Shopping Centre Branches in Belfast
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Danske Bank and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Danske Bank and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor Shopping Centre Branches in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Danske Bank.
Get Familiar with Our Brand:Before applying, take some time to learn about Danske Bank and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Danske Bank
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Danske Bank.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Danske Bank will surely appreciate.
