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- Tasks: Assist customers with banking queries and provide tailored solutions in a friendly environment.
- Company: Join Danske Bank, Northern Ireland’s leading bank with a fun and inclusive culture.
- Benefits: Starting salary of ÂŁ25,000, 22 days leave, private medical care, and exclusive discounts.
- Why this job: Kickstart your career in a supportive team while making a positive impact on customers' lives.
- Qualifications: Customer service experience preferred; no banking experience needed, just a passion for helping others.
- Other info: Flexible working hours and opportunities for part-time roles available.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Customer Service Advisor – Branch Network Northern Ireland North East area – Abbeycentre, Ballyclare, Bloomfield, Donegall Square West, Forestside and Kennedy Centre branches.
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech, mixed with local expertise and decision‑making.
Why you’ll want to work with us:
- We’re proud to be ranked among the top ten best places to work in Northern Ireland.
- If you share our values and enthusiasm, you’ll shine in our Branch Banking teams!
- Be part of a team making waves and helping people, businesses, and society thrive.
As a Customer Service Advisor, you will handle customers’ day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails—basically delivering that outstanding customer service we are famous for!
Dive into endless career paths in Personal Banking. There’s room for everyone to grow here! Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger—our customers come from all walks of life, so our team should too!
What are we looking for?
We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you. Interacting with customers and assisting them with their banking needs is crucial to providing excellent service and fostering strong customer relationships. This role isn’t a desk or administrative role; it involves understanding individual customer circumstances, addressing their concerns, and offering tailored solutions.
Our branch working hours are 9‑5pm Mon‑Fri and Saturday 9.45‑3.15 (only if you live within 25 miles to one of the four shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).
What you’ll bring…
- Customer service experience preferably from retail, hospitality, or any customer‑facing roles.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you:
- Starting salary of ÂŁ25,000.
- Enjoy 22 days' leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- We offer flexible benefits centred on wellness, finances, and more, tailored to your needs.
- Need extra holidays or medical treatment? We’ve got free private medical care.
- Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings.
- Interested in gym memberships? We’ve got discounts.
- Plus, enjoy free breakfast on site!
What branches are hiring?
We’re hiring for Abbeycentre, Ballyclare, Bloomfield, Donegall Square West, Forestside and Kennedy Centre branches. Sounds good? Get applying! Hope to see you on the team!
Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss. Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to) gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
Customer Service Adviser North East Area in Belfast employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser North East Area in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Danske Bank. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! Danske Bank is all about friendly service, so don’t be afraid to let your enthusiasm shine through. Share personal stories that highlight your customer service skills and how you’ve made a positive impact in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to mention your preferred branch in your application!
We think you need these skills to ace Customer Service Adviser North East Area in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any relevant experiences from retail or hospitality that highlight your ability to connect with customers and provide top-notch service.
Tailor Your Application: Make sure to customise your CV and cover letter for the specific branch you’re applying to. Mentioning your preferred branch shows us that you’re genuinely interested in joining our team and helps us understand where you’d fit best.
Highlight Your Communication Skills: As a Customer Service Advisor, strong communication is key. Use your application to demonstrate how you’ve effectively communicated with customers in the past, whether it’s resolving issues or providing information.
Be Yourself!: We love individuality at Danske Bank, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and inclusive culture!
How to prepare for a job interview at Danske Bank
✨Know the Company
Before your interview, take some time to research Danske Bank. Understand their values, mission, and what makes them a top employer in Northern Ireland. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Whether it’s from retail or hospitality, highlight how you handled difficult situations and created positive outcomes.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or assist someone with digital banking queries. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team culture, or growth opportunities within Danske Bank. This shows that you’re not just interested in the job, but also in how you can thrive within the company.