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- Tasks: Help customers with banking queries and provide outstanding service in a friendly branch environment.
- Company: Join Danske Bank, Northern Ireland’s leading bank, known for its supportive culture.
- Benefits: Starting salary of £23,500, 22 days leave, private medical care, and free breakfast.
- Why this job: Be part of a team that makes a real difference in people's lives and communities.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
- Other info: Flexible working hours and part-time options available across various branch locations.
The predicted salary is between 21000 - 25000 £ per year.
Kickstart your career with Danske Bank as a Customer Service Advisor! Join Northern Ireland’s leading bank, where we’re all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech mixed with local expertise and decision‑making.
Why you’ll want to work with us
We’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.
Role Overview
As a Customer Service Advisor, you will handle customers’ day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails – basically delivering that outstanding customer service we are famous for!
What we’re looking for
We are seeking Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then we would love to hear from you.
Branch working hours: 9‑5 pm Mon‑Fri and Saturday 9:45‑3:15 (only if you live within 25 miles of one of the four shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).
What you’ll bring
- Customer service experience preferably from retail, hospitality, or any customer‑facing role.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed – just the drive to make a positive impact and be a Danske Bank ambassador.
Benefits
- Starting salary of £23,500.
- Enjoy 22 days’ leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- Free breakfast on site.
Branch Locations Hiring: Banbridge, Downpatrick, Lisburn, Newtownards & Portadown.
Application
Sounds good? Get applying! Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Equal Opportunity Statement
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to) gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity. If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV and a member of the team will be in touch to discuss.
Customer Service Adviser in Banbridge employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Banbridge
✨Tip Number 1
Get to know Danske Bank! Research their values and what makes them tick. When you understand their culture, you can tailor your approach in interviews and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be chatting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to mention your preferred branch!
We think you need these skills to ace Customer Service Adviser in Banbridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. Share any experiences you've had in retail or hospitality that showcase your ability to connect with customers and provide top-notch service.
Tailor Your Application: Don’t just send a generic application! Take the time to mention which branch you’d prefer to work at and why. This shows us that you’re genuinely interested in the role and have done your homework on where you’d fit best.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your enthusiasm come across without overcomplicating things!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in retail or hospitality, and how they relate to the role. Think about specific examples where you went above and beyond for a customer.
✨Research Danske Bank
Familiarise yourself with Danske Bank’s values and services. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Mentioning specific products or initiatives during your interview can really impress them!
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Show Your Enthusiasm
Let your passion for customer service shine through! Share why you want to work at Danske Bank and how you can contribute to their mission. A positive attitude can make a huge difference in how you’re perceived during the interview.