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- Tasks: Assist customers with banking queries and provide tailored solutions in a dynamic branch environment.
- Company: Join Danske Bank, one of Northern Ireland's top ten best workplaces.
- Benefits: Starting salary of £25,000, 22 days leave, private medical care, and gym discounts.
- Other info: Flexible hours available; part-time applications considered.
- Why this job: Make a positive impact while developing your career in a supportive team.
- Qualifications: Passion for customer service and strong communication skills; no banking experience needed.
The predicted salary is between 25000 - 25000 £ per year.
Kickstart your career with Danske Bank as a Customer Service Advisor! Note these roles are based in Northern Ireland & sponsorship will not be offered.
Why you’ll want to work with us:
- We’re proud to be ranked among the top ten best places to work in Northern Ireland.
- If you share our values and enthusiasm, you’ll shine in our Branch Banking teams!
- Be part of a team making waves and helping people, businesses, and society thrive.
As a Customer Service Advisor you will handle customers’ day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails – basically delivering outstanding customer service.
We offer endless career paths in Personal Banking and a supportive culture that welcomes talent from all backgrounds.
What are we looking for?
- If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then we would love to hear from you.
- Interacting with customers and assisting them with their banking needs is crucial to providing excellent service and fostering strong relationships.
- This role isn’t a desk or administrative role; it involves understanding individual customers, addressing concerns, and offering tailored solutions.
Branch working hours: 9‑5 Mon‑Fri and Saturday 9:45‑3:15 (only if you live within 25 miles of one of the four shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).
What you’ll bring…
- Customer service experience preferably from retail, hospitality, or any customer-facing roles.
- Top‑notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed – just the drive to make a positive impact and be a Danske Bank ambassador.
Awesome benefits for you:
- Starting salary of £25,000.
- Enjoy 22 days' leave plus 10 bank holidays.
- Private medical care, extra holidays, and exclusive discounts.
- We also offer free private medical care, gym membership discounts, and free breakfast on site.
What branches are hiring?
We’re hiring for our Antrim, Ballymena, Ballymoney, Coleraine, Foyle & Limavady branches.
Application details:
Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Equal Opportunities:
If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us on your CV and a member of the team will be in touch. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
About Us:
Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We’ve been helping people and businesses achieve their ambitions for over 200 years. We serve the needs of our personal and business customers through branches, regional business centres, telephone banking and a wide range of digital banking channels. We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society.
Customer Service Adviser - Branch in Ballymoney employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Branch in Ballymoney
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Danske Bank. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer queries or complaints. Role-playing these situations can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, this role is all about building relationships, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Danske Bank family. Don’t forget to mention your preferred branch when applying!
We think you need these skills to ace Customer Service Adviser - Branch in Ballymoney
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve made a positive impact in previous roles, so share those stories that showcase your enthusiasm and dedication!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the specific branch you’re interested in. Mention why you’d love to work there and how you can contribute to the team’s success.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our branches!
How to prepare for a job interview at Danske Bank
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled difficult situations or gone the extra mile for a customer. This will show Danske Bank that you understand the importance of excellent service.
✨Research the Company
Take some time to learn about Danske Bank's values, culture, and the specific branches you're applying to. Understanding their mission and what makes them unique will help you tailor your answers and demonstrate your enthusiasm for being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer interactions, such as how you would handle a complaint or assist someone with digital banking queries. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Passion for Learning
Since no banking experience is required, highlight your eagerness to learn and adapt. Share examples of how you've quickly picked up new skills in previous roles, which will reassure the interviewers that you're ready to embrace the challenges of the job.